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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Moce Technologies LLC - **Location:** Orlando, FL, United States - **Salary:** $48,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Apple Mac Systems, Software Applications, Microsoft Azure, VoIP, Data Loss, Desktop Computing, Issue Tracking Systems, Networking Hardware, Windows Servers, Software Deployment, Software Engineering, Windows Desktop, Wi-Fi Technology, Office365, Amazon Virtual Private Cloud (VPC), Information Technology, Laptops, Network Server, Cisco - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=40337a5b6d81d61d ## About the Role Do you have experience in Phone communication?, * Strong technical knowledge of computer systems, mobile devices, and tech products. * Familiarity with Windows and macOS, and common software applications. * Exceptional teamwork, communication, and customer service skills. * Efficient troubleshooting and problem resolution abilities. * IT certifications (e.g., CompTIA A+) are desirable. * Working knowledge of Microsoft Office tools. * Excellent written and verbal communication. * High attention to detail and phone etiquette. * Experience supporting at least one of the following: * + AWS cloud services (S3, EC2, VPC) or Microsoft Azure. + Windows 2012 Server or newer Active Directory. + Troubleshooting enterprise network equipment. + VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). + Ubiquiti or Cisco Wi-Fi troubleshooting. + Microsoft O365 management and migrations. + Windows 10 or 11 Desktop OS support. ## Description As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization., A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies., * Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. * Assist in setting up new employee workstations and documenting solutions in the ticketing system. * Escalate complex issues to senior IT staff. * Help with software upgrades, maintain IT equipment inventory, and assist in procurement. * Participate in IT projects to enhance operational efficiency and prioritize service tickets. * Configure computers, software, and networks; upgrade hardware and remove viruses. * Ensure proper backups to prevent data loss and troubleshoot various IT problems. * Administer servers, desktop computers, printers, network devices, and perform software deployments. * Recommend hardware devices to the sales team and perform other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)