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# Onsite Printer Support Specialist

- **Company:** Revolution Technologies
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Microsoft Management Console, System Configuration, Issue Tracking Systems, TCP/IP
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49c56b30c94d834c

## About the Role

Do you have experience in Ticketing system technical support?, * 5-7 years of experience in technical support, helpdesk, or managed print services (MPS) environments.

 * Experience supporting enterprise printer fleets and working within a ticketing/support system.

Technical Skills

 * Strong knowledge of printer hardware, software, and networking concepts (TCP/IP, print queues, drivers).
 * Experience troubleshooting and resolving Level 2 technical issues.
 * Familiarity with enterprise print management tools and device configuration platforms.
 * Ability to diagnose issues remotely and coordinate field service dispatch when required., * How many years' experience do you have providing level 2 PRINTER support?

## Description

* Collaborate with the customer helpdesk team to provide Level 2 support for all printer-related service requests.
 * Monitor and manage the customer ticketing system to ensure accurate tracking and timely resolution of support tickets.
 * Troubleshoot printer issues by working directly with end users to diagnose and resolve technical problems.
 * Coordinate with the Client Technical Support Center to diagnose complex issues and initiate service requests for technician dispatch when required.
 * Provide technical support and solution expertise across all supported Lexmark printer devices.
 * Configure and manage printer settings using Client's solution management console.
 * Partner with the customer helpdesk manager to ensure all tickets are properly updated, documented, and resolved in accordance with service standards.
 * Deliver user training and support as needed to enhance customer understanding and effective use of printing solutions.
 * Maintain a high level of customer satisfaction by providing professional, responsive, and courteous service.


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