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# IT Field Support Specialist

- **Company:** Pinch A Penny
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,000.0 - $300,000.0
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Database Queries, Graphics Software, Hyper-V, Internet Services, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft SQL Server, Windows PowerShell, Proprietary Software, Remote Desktop Services, Virtualization Technology, Scripting, Break Fix, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27c7fde3631f9d38

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems or 3 years of I.T experience

 * Clean driving record
 * Excellent troubleshooting skills
 * Able to work independently and in a team.
 * Fluent knowledge in windows, proficient knowledge in Active Directory, Hyper-V or virtualization, Powershell or Scripting, MSSQL or database queries preferred.

## Description

Requires a technical individual who can provide exceptional I.T. support to our growing franchise chain. Our technicians travel all over the Southeast region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand. This position reports to the IT Retail Support Manager.

On a daily basis our IT Field Support Specialist:

 * Available to work weekends
 * Provide customer service and technical support to over 260 franchise locations
 * Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software
 * Troubleshoot hardware, software, printing, and network issues
 * Setup Local Area Networks and VPN connections
 * Monitor VPN connections, and internet up time
 * Act as a customer liaison for HP, Internet Service Providers, and Credit Card Processors
 * Image computers using imaging software
 * Travel on-site for hardware installations, break fix, and new store build outs
 * Travel on-site to train users on off-the-shelf, and proprietary software
 * Terminate and test CAT5 network cable
 * Conform to Pinch A Penny installation standards and quality control.


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