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# Bilingual Helpdesk

- **Company:** Stellar Professionals
- **Location:** Conyers, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Monitoring of Systems, Mobile Application Software, Microsoft Office, Mobile Os, Peripherals, Computer Equipment, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://www.careerjet.com/jobad/usb99af5bac995fd820cd5ee9b49cbead3

## About the Role

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you., To be successful in this position, you must possess the following:

 * Language: Fully Bilingual in Spanish & English (Required)
 * Experience: 2+ years of IT Help Desk Call Center experience handling high-volume queues.
 * Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
 * Technical Core: 2+ years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook.
 * Mobile OS: Knowledge of Apple iOS.
 * Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.

## Description

* Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
 * Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
 * System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
 * External Support: Assist external users with website support, password resets, online account management, and mobile application setups.


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