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# Customer Service Representative - SAP/ERP in Jacksonville

- **Company:** Energy Jobline
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Office, SAP (Applications)
- **Published:** June 9, 2026
- **Apply:** https://www.energyjobline.com/job/customer-service-representative-sap-erp-jacksonville-30788646

## About the Role

* 2+ years in customer service, order management, or similar role
 * ERP experience required (SAP )
 * Strong Excel and Microsoft Office skills
 * Excellent organization, communication, and problem-solving abilities
 * Detail-oriented with ability to manage multiple priorities in a fast-paced environment
 * Customer-focused with strong collaboration skills

## Description

Supports wholesale business by managing orders, resolving customer issues, and ensuring a smooth order lifecycle from entry to delivery. Acts as a key point of contact for customers, Sales, and internal teams to deliver excellent service., * Manage orders in ERP from entry through shipment and post-delivery support

 * Process returns, credits, cancellations, and other order updates accurately
 * Respond to customer inquiries (order status, inventory, pricing, tracking, etc.)
 * Monitor inventory, backorders, and fulfillment to support timely delivery
 * Resolve customer issues end-to-end with clear communication and follow-up
 * Partner with Sales and cross-functional teams to address escalations and improve service
 * Prepare reports, track key metrics, and identify process improvements
 * Ensure compliance with customer requirements and support chargeback resolution


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