> Markdown version of [/jobs/ext/502786-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/502786-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** MOPOP, L.L.C. - **Location:** Seattle, WA, United States - **Experience:** Starter - **Salary:** $52,000.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Information Technology Operations, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Office365, Software Troubleshooting, Information Technology, Laptops - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c68dfa3aece5c35e ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree in Information Technology or related field, or equivalent professional experience * 1-3 years of experience in a help desk or technical support role * Experience supporting Windows and Microsoft 365 environments * Basic understanding of networking concepts, printers, and endpoint devices * Strong troubleshooting and problem-solving skills and ability to manage multiple priorities * Excellent communication and customer service skills * Ability to work independently and collaboratively within a team environment * Experience with ticketing systems and remote support tools * Experience supporting Azure Active Directory or Microsoft Entra ID environments * Familiarity with cybersecurity best practices * Experience with inventory and asset management * Experience supporting AV or conference room technologies * Strong organizational and documentation skills * Ability to maintain confidentiality and professionalismAbility to lift and move technology equipment as needed ## Description The Help Desk Technician provides frontline technical support for staff across the organization. This role is responsible for troubleshooting hardware, software, network, account access, and general technology issues while delivering excellent customer service. The Help Desk Technician helps maintain daily IT operations, supports end users both onsite and remotely, and assists with documentation, device management, and technology projects. This position plays a critical role in ensuring staff can effectively use organizational technology systems and tools. Essential Job Duties (other duties as assigned) * Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, phones, and peripheral equipment. * Respond to staff support requests through the ticketing system, email, phone, and in-person channels. * Troubleshoot hardware, software, connectivity, and account access issues. * Escalate advanced or unresolved issues to appropriate IT team members, vendors, or external partners. * Support onboarding and offboarding processes, including account setup, permissions, equipment deployment, and equipment recovery. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Assist with password resets, MFA support, and basic account management. * Configure and deploy user devices, workstations, and peripheral equipment. * Support printer troubleshooting, conference room technology, and basic AV needs. * Maintain accurate documentation of support requests, resolutions, inventory, assets, and procedures. * Participate in system updates, deployments, maintenance activities, and technology projects. * Follow organizational cybersecurity policies, procedures, and best practices. * Provide professional, responsive, and customer-focused support to staff across all departments.As directed and with guidance, support the IT team with technical projects, administrative tasks, and other technology-related needs. MOPOP Community * Support our internal culture which inspires and empowers our staff to live our mission to its highest standards. * Contribute to a consistent customer service standard across all departments.Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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