> Markdown version of [/jobs/ext/502796-senior-l2-support-technician-msp](https://www.wearedevelopers.com/jobs/ext/502796-senior-l2-support-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior L2 Support Technician (MSP) - **Company:** Computer Options, Inc. - **Location:** Corona, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $78,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Security Policy, Network Architecture, Networking Basics, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Internet Protocol Telephony, Sonicwall, Firewalls (Computer Science) - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b678f0c06b2ec6bc ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS?, * MSP experience is required - no exceptions * 3+ years of hands-on MSP experience with a strong client-facing track record * Strong troubleshooting skills across Windows 10/11 and macOS * Hands-on Microsoft 365 administration - users, licensing, security settings * Solid networking fundamentals - TCP/IP, DNS, DHCP, VLANs, firewalls * Experience with Active Directory and/or Entra ID (Azure AD) * Experience with RMM tools (Datto or similar) and Autotask PSA * Comfortable in a documentation-first environment (MyGlue or similar) * Able to work independently and help peers without needing direction for every task * Valid driver's license and reliable transportation for client site visits * Available for on-call weekend rotation * Professional communicator - confident with clients in person, by phone, and by email * Calm under pressure, proactive, and accountable Nice to Have * CompTIA A+, Network+, Security+, or Microsoft certifications * Experience with SonicWall or Meraki firewall deployment and configuration * Familiarity with Azure cloud migrations and hybrid environments * Experience with Datto BCDR or similar backup and disaster recovery solutions * Experience supporting VoIP systems (RingCentral or similar), * MSP: 2 years (Preferred) ## Description This is a senior-level L2 position with a broader scope than a standard support technician. You will carry a full support workload, act as a technical resource for your peers, and assist with project work when needed. You are expected to be the kind of technician others lean on - not because it is in your job title, but because you know your stuff and you show up. MSP experience is required. Candidates without it will not be considered. Work Arrangement: * 3 days per week in office (required) * 2 days remote * Regular on-site client visits * On-call weekend rotation What You'll Do Support * Handle escalated tickets and complex issues from L1 and L2 teammates before they reach the helpdesk manager * Act as primary engineer for your assigned client accounts - own their environments, documentation, and satisfaction * Jump on client calls and on-site visits directly when issues need hands-on resolution * Respond and follow through without being chased - availability and accountability are non-negotiable * Monitor and respond to Huntress EDR, ITDR, and security alerts * Log all work in Autotask PSA accurately and on time - every ticket, every time Peer Coordination * Serve as the first technical resource for L2 teammates - answer questions, help troubleshoot, keep the team moving * Help maintain consistent standards across the team - documentation, security baselines, ticket quality * Share knowledge and best practices with junior technicians to raise the overall level of the team * Flag recurring issues or knowledge gaps to the helpdesk manager so they can be addressed properly Project Assist * Support project work as needed - firewall deployments, client onboardings, offboardings, hardware replacements * Take direction from VP of Operations on project tasks and execute independently * Assist with Azure migrations, M365 configurations, and network infrastructure deployments * Document project work thoroughly in MyGlue throughout every engagement ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)