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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Production Support Engineer - **Company:** Lids Inc. - **Location:** Indianapolis, IN, United States - **Contract:** Permanent contract - **Skills:** Application Testing, Business Systems, Queue Management Systems, Product Software Implementation Methods, Data Streaming - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e4f73a90e8df6351 ## About the Role Do you have experience in Supply chain management?, * Basic knowledge of the manufacturing and distribution industry and its functions including the following areas: Finance, Manufacturing, Sales Order Entry, Supply Chain Management, Inventory Management, Retail Sales, and Merchandising. * Strong interpersonal skills and the willingness to learn from other associates. * Awareness of project management requirements. * Excellent written and verbal communication skills with the ability to influence or persuade others in positive or negative circumstances. * Ability to manage tasks with attention to detail and accuracy. * Strong commitment to customer service. * Strong problem solving and analytical skills. * Ability and willingness for extended travel (business meetings and/or training)., * Ability to constantly sit at a desk in a sedentary work environment. * Ability to frequently use a computer, keyboard, mouse, and other standard office equipment. * Ability to occasionally stand and walk throughout the office. * Ability to occasionally lift or move items up to 15 pounds. * Ability to frequently communicate clearly and effectively, both verbally and in writing. * Ability to occasionally present information to small and large groups, including team members and leadership. * Ability to constantly view electronic/written materials and adjust focus when needed (i.e. computer screens, documents, etc.). * The noise level in the work environment is usually moderate., * Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com., Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. ## Description The Associate Production Support Engineer is responsible for building, testing, and implementation of software code that supports and enables Lids' functional business system activities. Under close direction of Application Engineers, Senior Application Engineers, and/or the Team Lead, the Associate Production Support Engineer works as part of a project team and participates in application testing and developing enhancements that enable a positive end-user experience. The Associate Production Support Engineer is responsible for communicating project status, any technical issues uncovered and their resolution. The Associate Application Engineer produces application programs in accordance with a specified business need while following Lids' IT technical development standards and processes., Under the close supervision of the Application Engineers, Senior Application Engineers, and/or the Application Engineer Team Lead, the Associate Application Engineer is responsible for: * Monitor and triage system incidents across D365, WMX, ADF-integrated workflows, and related applications to ensure operational continuity. * Investigate and resolve production issues by analyzing logs, data flows, integrations, and system behavior to identify root causes. * Manage incident lifecycle from initial detection through resolution, including documentation, communication, and post-incident follow-up. * Serve as the first line of technical escalation for Warehouse Operations, Inventory Control, and Business Operations. * Execute operational tasks such as data corrections, job restarts, and queue management when required to restore flow. * Document recurring issues and patterns to drive long-term fixes, process improvements, or automation opportunities. * Maintain knowledge base articles and runbooks to improve team efficiency and ensure consistent handling of known issues. * Champion system stability and operational excellence, ensuring issues are resolved quickly and permanently. ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Testing applications in a regtest development environment with the ElectrumSV SDK](https://www.wearedevelopers.com/videos/147-testing-applications-in-a-regtest-development-environment-with-the-electrumsv-sdk) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)