> Markdown version of [/jobs/ext/503129-senior-digital-adoption-representative](https://www.wearedevelopers.com/jobs/ext/503129-senior-digital-adoption-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Digital Adoption Representative - **Company:** Caterpillar - **Location:** United States - **Experience:** Expert - **Salary:** $128,470.0 - $192,710.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Data Management - **Published:** June 4, 2026 - **Apply:** https://dejobs.org/x/x/6049C29DE02542EF81385C5EACF3981D/job/ ## About the Role * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. * Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. * Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. * Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. * Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. * Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Considerations For Top Candidates: * Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS * Knowledge in MS Suite including Excel and PowerPoint * Knowledge of CRM tools such as Salesforce and ERP platforms * Knowledge of the Caterpillar Digital ecosystem * Ability to influence internal business partners, dealers and customers on the various digital tools to drive adoption and utilization. ## Description Join us as a Senior Digital Adoption Representative with the Digital Adoption and Customer Success organization within Cat Digital! Here you'll be at the forefront of innovation-empowering our dealer network with cutting-edge technology, enhancing customer satisfaction, and fueling business growth. In this dynamic role, you'll be the strategic force behind key digital initiatives, helping our partners thrive in a rapidly evolving marketplace. If you're a forward-thinker who thrives on collaboration, problem-solving, and making a measurable impact, this is your opportunity to lead change and make a difference. Let's build something extraordinary together. What You Will Do: * Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology. * Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption. * Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly. * Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience. * Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications. ## Related Videos - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) ## Related Articles - [Events like RSAC Get You CISOs. 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