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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer / Administrator - **Company:** General Dynamics Information Technology - **Location:** Indianapolis, IN, United States (Remote available) - **Experience:** Experienced - **Salary:** $97,968.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Configuration Management Databases, Monitoring of Systems, Scrum Methodology, Software Engineering, Client Side Scripting, Information Technology, Enterprise Integration, Restful APIs, Servicenow - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f13a22e0906831a ## About the Role Do you have experience in UI implementation?, Do you have a Bachelor's degree?, To be successful in this role, candidates should have the following: * 3-5+ years of experience supporting or developing on the ServiceNow platform. * Working knowledge of JavaScript and ServiceNow scripting fundamentals. * Hands-on experience with core platform components such as: * Business Rules, UI Policies, Client Scripts * Service Catalog and basic workflows/Flow Designer * CMDB fundamentals * Ability to troubleshoot issues logically and work collaboratively to solve problems. * Strong communication and documentation skills. * Experience working in Agile/Scrum environments. Preferred Qualifications While not required, these qualifications are a plus: * Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. * Certified System Administrator (CSA) certification. * Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.). * Familiarity with REST APIs and basic integration concepts. * Understanding of ITIL concepts. * Some experience with Performance Analytics, reporting, or Dashboard creation. Location: Remote Clearance Level: Requires the ability to pass a CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years in order to obtain a Public Trust., Years of Experience 3 + years of related experience * may vary based on technical training, certification(s), or degree ## Description We are currently seeking a ServiceNow Developer / Administrator to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. This role is ideal for someone with a strong foundation in ServiceNow administration and some hands-on development experience who is ready to grow into more complex work. Your Impact As a ServiceNow Developer/Administrator, you will help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices. Key responsibilities include: * Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues. * Perform day-to-day administration of service requests on the ServiceNow platform. * Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews. * Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer. * Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers. * Create and maintain clear technical documentation for configurations, updates, and small development tasks. * Stay informed on ServiceNow platform updates and features. * Identify opportunities to streamline administrative tasks and improve platform usability. * Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [REST In Peace: Why LLMs Can't CRUD](https://www.wearedevelopers.com/videos/100272-rest-in-peace-why-llms-can-t-crud) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)