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# IT Service Support Technician

- **Company:** EXCELLENCE IT SOLUTIONS LLC
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Office Suite, Microsoft PowerPoint, Professional Services Automation, Microsoft SharePoint
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5649b6566c60d0c3

## About the Role

* 3-5 years experience in a high volume support desk environment
 * Ability to sit/stand on the phone for extended periods of time
 * Ability to follow instructions and work independently
 * Excellent communication and documentation
 * Work as a team player focused on service excellence
 * Willingness for continual professional development

## Description

The IT Service Support Technician will work as a member of the Service Team in a hybrid on/off-site role. The primary responsibilities are as follows:

 * Answering and handling large amounts of Tier I/II IT Support Desk call volume
 * Onsite/Offsite customer support facilitating service desk and end user needs.
 * Assist with imaging and deployment workstation efforts.
 * Perform & document asset and inventory tracking initiatives.
 * Manage ticket escalation from the Level I service desk.
 * Provide a high level of service excellence to end customers.
 * Work on Professional Services Automation 'PSA' (ConnectWise) improvements and automations:
 * Assist with Ticket administration
 * Assist with Ticket standardizations
 * Research, develop, and test PSA automations
 * Handle and support Tier I Service Desk requests, including but not limited to:
 * Password resets
 * Windows 10/11 OS issues
 * Office suite issues (Outlook, Word, PowerPoint, Excel, SharePoint, etc.)
 * Mobile device (Android/Apple) issues
 * Manage customer inventory, as well as shipping/receiving in conjunction with on-site resources
 * Develop technical documentation for customer executives and technical teams
 * Deliver technical services to customers in need of complex IT technical troubleshooting
 * Administer, document and close out customer tickets through ticketing system
 * Obtain technical certifications for Company partnership requirements
 * Study and evaluate new technologies for both internal and customer facing solutions
 * Assist with internal Company IT needs


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