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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Specialist 2 - Hourly (NY HELPs) - 11073 - **Company:** State of New York - **Location:** Albany, NY, United States - **Salary:** $66,685.0 - $84,802.0 - **Contract:** Temporary contract - **Skills:** Amazon Web Services, Microsoft Azure, Border Gateway Protocol, VoIP, Cloud Computing, Computer Networks, Data Centers, Data Transmissions, Domain Name System (DNS), Networking Hardware, Local Area Networks, Network Troubleshooting, Microsoft Office, Microsoft Visio, Network Connections, Network Monitoring, Open Shortest Path First (OSPF), Open Systems Interconnection (OSI), TCP/IP, Wireshark, Wide Area Networks, Wireless Access Point, Zenoss, Network Routers, Transport Layer Security, Google Cloud, Load Balancing, In-Plane Switching (IPS), Multi-Cloud, Firewalls (Computer Science), Juniper, Data Center Networking, Information Technology, Firewall Services Module, Splunk, Network Server, Cisco - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6fcac8040b9a8601 ## About the Role Do you have experience in IT department experience?, Do you have a Bachelor's degree?, The minimum qualifications required for this vacancy. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science., A bachelor's or higher-level degree in any field and one year of experience in information technology, 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. ## Description The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies. Under the direction of the Assistant Director Information Technology Services 1 (Technical) within the Chief Technology Office, Enterprise Network Services, Data Center Networks, Cloud Networking group, the Information Technology Specialist 2-Hourly, NS, will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives. Specific duties may include, but are not limited to, the following: * Support network connectivity for dozens of NYS agencies and their applications to, from and within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform and multiple NYS data centers. * Support various projects and Data Center Consolidation initiatives and support network environments in the data and voice Data Center networks and remote locations. * Implement and support changes to the network including code upgrades, cable infrastructure, network software and hardware. * Process assigned ITSM Service Requests for implementation and modification of Load Balancing and Firewall policies on network equipment. * Assist in the resolution of network issues and outages. * Coordinate with User Support and System Administrators to provide Level II support for technical solutions. * Configure, install and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, VoIP (Voice over Internet Protocol) phones, WAP (Wireless Access Point) devices, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc. * Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures and training manuals. * Independently further IT data communications training, including manufacturer specific such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc. * Utilize network monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc., to monitor equipment in the data centers reporting issues to management as appropriate. * Understand data networking protocols including TCP/IP; OSI; OSPF; BGP; HTTP; SSL; DNS; TLS; WAP; and other Local Area Network/Wide Area Network (LAN/WAN) protocols. * Working outside of normal business hours and on-call may be required due to the 24x7x365 nature of the systems supported by this team. * Occasional travel may be required. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)