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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** GISLASON & HUNTER, L.L.P. - **Location:** New Ulm, MN, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Software as a Service, Cyber Security, Data Files, Document Management Systems, PC Tools, Westlaw, Microsoft Office, Network Monitoring, Topdesk, Automated Information System (AIS), Control Structures, Peripherals, Computer Equipment, Information Technology - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d41c1439833675bc ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Thorough understanding of automated information systems, business principles and use of current standard PC software tools. * Experience with the Microsoft Office suite, basic network hardware and configurations, and Windows 11. * Desire to obtain certification in any of the above disciplines and other firm related technology. * Ability to work independently under defined deadlines in a fast-paced environment. * The ability to work professionally and effectively with attorneys and staff. * High level of aptitude for the organization and prioritization of a large number of different tasks. * The ability to communicate clearly and coherently, interpreting information and adapting communication to suit particular situations and audience needs. * The ability to develop and maintain relationships with others, and to work with others toward a common goal by working cooperatively, developing positive relationships, and providing information and assistance willingly. * Ability to recognize and solve business problems by applying appropriate use of logic to quickly identify and isolate trends. Education & experience: * Associate or bachelor's degree in computer science or other technology-related degree preferred or combination of education and experience. * Preferred credentials include Microsoft Fundamentals, CompTIA or similar. * 2 years of relevant experience preferred, ideally in the legal industry * Experience supporting cloud-based applications. * Experience supporting legal management or document management software including Surepoint, NetDocuments, WestLaw, or similar is preferred. ## Description Gislason & Hunter LLP is seeking a Technical Support Representative. This role acts as the first point of contact for end-users, fielding service requests, problems with software and/or hardware, project requests, and training requests. You will assist end-users in resolving problems and answering questions, forwarding unresolved requests/problems to second level technical support (MSP) or vendors. You will enter all incidents into help desk software, and perform follow-up with end-users. You will be responsible for network monitoring as well as performing or assisting with regular maintenance during and after hours. You may also develop and administer effective training programs and reference materials for firm technology. This position is required to be on-premise and will require regular travel between offices., * Assists with troubleshooting issues and providing technical support. * Installs, modifies, and repairs computer hardware, peripherals, and software. * Assists with training users on how to use applications. * Acts as the first point of contact to IT-related problems at the firm. * Establish and maintain relationships with contractors and equipment suppliers. * Proactively communicates with end users as problems are addressed. * Communicates more complex issues to management and MSP. * Preserve the firm's knowledge assets by adhering to back-up procedures, information security protocols and data file control structures to the standards set by the firm's management. * Train and communicate the firm's security procedures with all firm employees when necessary. * Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, benchmarking current practices and participating in professional societies. * Performs other job-related duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Event-Driven AI Agents: Orchestrating Long-Context Legal Processing at Scale](https://www.wearedevelopers.com/videos/100168-event-driven-ai-agents-orchestrating-long-context-legal-processing-at-scale) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Give Your LLMs a Left Brain](https://www.wearedevelopers.com/videos/1160-give-your-llms-a-left-brain) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)