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# Technical Support Specialist (level 2)

- **Company:** System One
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Temporary contract
- **Skills:** Supervisory Control and Data Acquisition (SCADA), Information Technology
- **Published:** June 11, 2026
- **Apply:** https://www.juju.com/job/00000000g71d4j

## About the Role

+ Formal education in Computer Science or related IT field, or equivalent experience.

 + At least 2 years of relevant experience.

 + Experience with SCADA systems and ancillary system health monitoring.

 + Ability to coordinate repairs and communicate effectively with support teams and customers.

 + Knowledge of Business Continuity and Disaster Recovery protocols.

 + Strong documentation skills and attention to detail.

 + Ability to adhere to security policies and access controls.

## Description

+ Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff.

 + Monitor the primary SCADA and ancillary systems for health and availability daily.

 + Coordinate repairs and problem resolution with EMS Department Personnel and other company staff.

 + Notify key customers regarding system outages and events impacting critical systems.

 + Contribute to process improvement initiatives based on customer feedback and team input.

 + Thoroughly document and track support cases to completion with EMS team assistance.

 + Adhere to all Electronic and Physical access policies.

 + Support Business Continuity and Disaster Recovery systems through daily monitoring and assistance.


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