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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Pemco, Ltd. - **Location:** United States - **Experience:** Expert - **Salary:** $85,559.0 - $161,580.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Computing Security, Cloud Engineering, Configuration Management, Program Optimization, Complex Networks, Linux, Subnetting, Virtual Private Networks (VPN), Python (Programming Language), Network Security, Network Troubleshooting, Linux System Administration, Linux Servers, Network Planning and Design, Routing, Network Administration, Network Protocols, Performance Tuning, Windows PowerShell, Virtual Local Area Networks, Virtualization Technology, Scripting, Cloud Platform System, Office365, HybridCloud, Firewalls (Computer Science), Information Technology, Firewall Services Module, Network Server, Cisco, Vmware - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=acd7f8933daf0d9f ## About the Role Do you have experience in Technical documentation?, * B.A. or B.S. degree or equivalent work experience (Computer science, Engineering or equivalent) is required * 5+ years of experience in IT support or systems administration, with a progressive career path reflecting increased responsibility and technical expertise. * Advanced expertise in server and systems administration across Windows and Linux environments, with a track record of successful troubleshooting and system optimization. * Strong networking skills, including proficiency in subnetting, routing, firewall configurations, and VPN setup, with the ability to address complex connectivity issues. * Cloud Management Experience : Demonstrated experience in managing and optimizing Azure and Office365 environments, with an understanding of AWS * Advanced Scripting & Automation Skills : Proficient in PowerShell and Python, with a focus on developing automation scripts to streamline IT processes and reduce manual work. * High-Level Knowledge of Active Directory and Group Policy : In-depth understanding of user and group management, policy configuration, and advanced troubleshooting in multi-domain environments. * Excellent Problem-Solving Skills : Strong analytical skills to diagnose complex issues, including root cause analysis and preventive planning. * Project Coordination Skills : Experience in leading technical projects, with skills in managing timelines, coordinating with cross-functional teams, and adhering to project deliverables. * Mentorship Abilities : Proven experience in coaching and mentoring junior team members, with a collaborative approach to sharing knowledge and upskilling the team. * Microsoft Certified Azure Solutions Architect * Microsoft 365 Certified Enterprise Administrator Expert * Cisco Certified Network Associate (CCNA) * VMWare Certified Professional (VCP) or Microsoft Certified Azure Solutions Architect for Virtualization and Cloud Infrastructure Design * Microsoft PowerShell Automation and/or Python Programming Certification or similar * Advanced Troubleshooting and Root Cause Analysis : Expertise in diagnosing and resolving complex issues across end-user devices, servers, networking, and applications. Proficient in conducting root cause analysis and implementing preventive solutions. * Expertise in Systems Administration : High-level skills in administering and optimizing Windows and Linux servers, including advanced configurations, system tuning, and performance optimization. * Advanced Networking Skills : In-depth knowledge of networking protocols and configurations, including routing, subnetting, VPNs, VLANs, firewalls, and network security. Able to handle complex network troubleshooting and setup. * Deep Knowledge of Active Directory and Group Policy : Mastery in managing multi-domain AD environments, advanced permissions management, and complex Group Policy configurations. * Cloud Infrastructure Management : Advanced understanding of Office365, Azure, and hybrid cloud environments, with a focus on security, compliance, and resource optimization. * Scripting and Automation : High proficiency in PowerShell, Python, or other scripting languages to develop advanced automation scripts, streamline IT processes, and improve efficiency across the team. * Project Management and Coordination : Ability to lead and coordinate technical projects, manage timelines, and work collaboratively with cross-functional teams to achieve project goals. * Mentorship and Leadership : Strong coaching and mentoring skills to guide junior team members, promote knowledge sharing, and build team capabilities. * Strategic Problem-Solving : Strong analytical and strategic thinking skills to proactively identify and address recurring issues, with a focus on implementing sustainable solutions. * Documentation and Process Improvement : Expertise in creating detailed documentation and standard operating procedures, with a continuous improvement mindset for refining processes. * Stakeholder Communication and Management : Excellent communication skills for effectively engaging with end-users, team members, and leadership. Skilled in translating technical information for non-technical stakeholders and managing escalations smoothly. ## Description PEMCO has a dynamic and challenging opportunity for a Senior IT Support Engineer to join our community. As a Senior Support Engineer, you will serve as a technical expert and escalation point for complex IT issues, providing advanced support across our infrastructure, end-user devices, networking, and cloud environments. In this role, you will lead the resolution of critical incidents, perform root cause analyses, and proactively implement solutions to prevent recurring issues. Your responsibilities will include overseeing server and network administration, managing cloud resources, and driving automation efforts to improve operational efficiency. In addition to hands-on technical work, you will play a strategic role in IT projects, guiding team members, and collaborating with cross-functional teams to achieve project goals. As a mentor, you will support junior engineers' development, sharing your expertise in areas like Active Directory, Group Policy, and scripting (PowerShell, Python). With a strong focus on continuous improvement, you'll be instrumental in refining IT processes, enhancing system performance, and maintaining high standards of documentation and support. What You'll Be Doing: * Serve as the primary escalation point for complex technical issues, guiding junior support engineers through troubleshooting and resolution. * Oversee and perform advanced administration of Windows, Linux, and virtualized environments, including proactive system tuning, performance optimization, and advanced troubleshooting. * Provide higher-level support for networking issues, assisting with network design and security configurations, such as firewall rules, VPN setup, and security monitoring. * Manage and optimize cloud and hybrid services (Azure, Office365, AWS) at a strategic level, including implementing and refining cloud security, cost management, and compliance. * Develop and implement complex scripts to automate processes, system updates, and deployment tasks, while mentoring others on best scripting practices (PowerShell, Python). * Create and maintain detailed documentation for advanced procedures, best practices, and training guides. Actively share knowledge with junior engineers to foster skill growth across the team. * Lead major incident responses, perform root cause analyses, and proactively identify trends in recurring issues to develop preventive measures. * Act as a technical lead on IT projects, overseeing timelines, coordinating with other teams, and ensuring project goals are met within scope. * Mentor junior engineers, conduct training sessions, and help shape professional development paths for team members. * Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More. * Other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)