> Markdown version of [/jobs/ext/505763-msp-support-it-engineer-brooklyn-ny](https://www.wearedevelopers.com/jobs/ext/505763-msp-support-it-engineer-brooklyn-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP - Support IT Engineer, Brooklyn NY - **Company:** MY IT CREW - **Location:** New York, NY, United States - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Dynamic Host Configuration Protocol, File Server, Hyper-V, Networking Hardware, Network Troubleshooting, Microsoft Software, Windows Servers, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Virtualization Technology, Wireless Access Point, Wi-Fi Technology, Internet Protocol Telephony, Office365, Firewalls (Computer Science) - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=252f4e1baba44be4 ## About the Role Do you have experience in Wireless access points?, * A tech who delivers top-level customer support and enjoys helping people * A Proven executor - You know how to make things happen * No Ego - we are not looking for techs sitting on pedestals. We are looking for someone who is willing to help others move forward and drive our team's goals. * Heavy internal documentation track record with the outcome of helping your teammates gain more knowledge * Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily focused on Windows Servers, Group Policies, and Active Directory structure. * Experience in troubleshooting, configuring, and managing DNS & DHCP in Microsoft Active Directory networks. * Knowledge and experience with advanced networking principles * Experience in troubleshooting, configuring, and managing Windows file shares and permission ACLs. * Demonstrated experience in networking and its concepts; ability to troubleshoot network issues and troubleshoot network devices such as Firewalls, Switches, and Wi-Fi. * Hands-On experience with virtualization technologies such as Hyper-V. * O365 experience * Remote Access Solutions * Remote Desktop / RemoteApps ## Description Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. * Our clients love us and our satisfaction surveys show it at a consistent 97% * We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support * No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! * We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. * Support + Windows 10 and Window 11 devices + Troubleshoot various printers and scanners from MFP Laser to Inkjet + Business class software for small and medium-sized businesses + 365 account management + On-Prem and Azure AD account management. + VOIP Phone systems + eFax troubleshooting + Network devices (Switches and Access Points) + On-Prem applications and services + File server permissions and architecture * Client interactions + Coordinate with the client daily to ensure expectation is managed + Positive client engagement + Maintain positive return on the CSAT survey + Coordination between client and vendor for incident resolution * Documentation + Able to comprehend and follow SOP + Update SOP and team when processes change + Create new supporting documents for discoveries as they occur + Support documentation for downstream success What does a day look like: A Support Engineer will start of the day with: * Review scheduled tickets, confirm tickets are scheduled according to; Client requested schedules, Priority, then total age of ticket. Throughout the day a Support Engineer will be responsible for: * Adhering to scheduled tickets. * Responding to customers on tickets assigned to them. At the end of the day a Support Engineer will: * Review their schedule. * Ensure all tickets assigned to them have been responded to. * Reply or call back on any newly assigned or customer-responded tickets. * Check for tickets in "Remediation" status that they are the Owner of to complete all QA follow-up requests. ## Related Videos - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Hacking MSSQL on Cloud. All of them. 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