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# IT Support Engineer

- **Company:** Vector Systems, Inc.
- **Location:** Bonham, TX, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, TCP/IP, Virtualization Technology, Enterprise Software Applications, Cloud Platform System, Office365, Software Troubleshooting, Reliability of Systems, Firewalls (Computer Science), Performance Monitor, 3-tier Architectures
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b4701befb1065f5

## About the Role

Do you have a valid Driver's License license?, Do you have experience in VPN?, Technical expertise in Windows Server, Microsoft 365 (O365), and enterprise systems.

Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls.

Experience with Azure, AWS, or similar cloud platforms.

Proficiency with Active Directory, Group Policy, and virtualization platforms.

Strong analytical and troubleshooting skills.

5+ years experience in IT support or infrastructure roles.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Experience:

 * IT support: 5 years (Required)
 * Software troubleshooting: 5 years (Required)

## Description

We are seeking a highly skilled and experienced Tier 3 IT Support Engineer to provide advanced technical support for enterprise systems, infrastructure, networks, and business-critical applications. This role serves as the highest level of internal IT escalation, responsible for resolving complex technical issues, performing root cause analysis, and driving long-term solutions that improve system stability and performance. Tier 3 engineers typically handle escalated incidents beyond the scope of Tier 1 and Tier 2 support., · Advanced Technical Support: Resolve complex, escalated technical incidents across enterprise systems and infrastructure.

· Root Cause Analysis: Perform detailed RCA and implement permanent corrective actions.

· Infrastructure Support: Maintain servers, networks, cloud systems, and enterprise applications.

· Major Incident Response: Participate in on-call and lead critical incident resolution efforts.

· System Enhancements: Implement patches, upgrades, and configuration changes.

· Collaboration: Coordinate with engineering teams, vendors, and business units.

· Knowledge Transfer: Develop documentation and mentor Tier 1 and Tier 2 teams.

· Performance Monitoring: Analyze trends and improve system reliability.

· Documentation: Maintain configurations, incidents, and compliance records.

· Continuous Improvement: Recommend and implement IT process and system enhancements.


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