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# Application Support Analyst

- **Company:** Emergent Software
- **Location:** Minneapolis, MN, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Business Systems, Databases, Issue Tracking Systems, Knowledge Management, SQL Databases, Systems Integration, Enterprise Software Applications, Reliability of Systems, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=01c746bcf1fcf7c0

## About the Role

Do you have experience in Ticketing system technical support?, This position is ideal for someone with experience in application support, incident management, SLA-driven environments, and mortgage or financial services operations., * 3+ years supporting enterprise applications or business systems

 * Experience in mortgage servicing, mortgage banking, lending, or financial services
 * Hands-on experience with ServiceNow (incident, problem, change, and knowledge management)
 * Strong understanding of SLA adherence, ticket lifecycle management, and escalation processes
 * Strong analytical, troubleshooting, and problem-solving skills
 * Experience working with business users, vendors, and cross-functional teams
 * Excellent written and verbal communication skills
 * Ability to manage multiple priorities in a fast-paced environment, * Knowledge of mortgage servicing regulations, investor requirements, and compliance considerations
 * Experience with SQL, databases, APIs, or system integrations
 * Familiarity with ITIL principles and ITSM practices
 * Experience supporting releases, testing, and change management
 * Experience creating technical documentation and knowledge resources

#EmergentStaffing

## Description

Our client is seeking an Application Support Analyst to support and maintain business-critical applications within a mortgage servicing environment. This role partners closely with business and technical teams to troubleshoot issues, maintain system stability, support ServiceNow ticket management, and deliver reliable operational support across enterprise systems., * Provide application support by troubleshooting and resolving technical and functional issues across systems, databases, integrations, and business workflows.

 * Manage incidents, service requests, problems, and changes in ServiceNow, ensuring accurate documentation, clear communication, and full ownership through resolution.
 * Adhere to SLA requirements and maintain strong ticket lifecycle and escalation practices.
 * Monitor system health, performance, and integrations to proactively identify risks, trends, and recurring issues.
 * Perform root cause analysis and escalate concerns early to prevent business disruption.
 * Support testing, releases, upgrades, patches, and change management activities.
 * Partner with business stakeholders, Product Owners, vendors, and technical teams to understand requirements, support mortgage servicing processes, and deliver solutions aligned with operational and regulatory needs.
 * Communicate effectively, translating technical issues into clear, business-friendly updates.
 * Create and maintain documentation, knowledge base articles, and support procedures.
 * Analyze ServiceNow ticket trends and metrics to identify improvement opportunities, enhance workflows, and improve system reliability and user experience.


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