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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** The Agency - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, CompTIA Security+, Cyber Security, System Configuration, Multi-Factor Authentication, VMware ESX Servers, Monitoring of Systems, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Windows PowerShell, Security Software, Microsoft SharePoint, Security Information and Event Management, VMware VSphere, Workspace ONE, Peripherals, Firewalls (Computer Science), Microsoft InTune, SolarWinds (Software), Cloudflare, Casper Suite, Routing & Switching, Veeam, Network Server, Cisco, User Administration, Vmware - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5404976e72576038 ## About the Role Do you have experience in macOS administration?, Do you have a High school diploma or GED?, The ideal candidate is a hands-on infrastructure support professional who is comfortable working onsite, confident troubleshooting across networking and identity systems, and capable of supporting users in a high-touch environment. They bring strong communication skills, a proactive mindset, and the ability to operate independently while collaborating with remote engineering teams., Required * 3-5 years of experience in desktop support, helpdesk, or field support * Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination * Strong technical troubleshooting skills across diverse IT environments * Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools * Hands-on experience with Palo Alto or Cloudflare firewalls * Experience with Aruba networking equipment (switching and/or wireless) * Experience with Dell, Aruba, or Cisco switching/routing in production environments * Experience using SolarWinds or similar enterprise monitoring platforms * Experience supporting VMware ESXi/vSphere * Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, licensing) * Experience with Azure/Entra ID (MFA, conditional access, identity lifecycle) * Strong troubleshooting skills across Windows OS, networking, identity, and endpoint systems * Ability to work 100% onsite in a customer-facing environment Preferred * Experience with Cohesity, Veeam, or other enterprise backup platforms * Experience with ConnectWise or other MSP ticketing systems * Experience in an MSP or multi-client environment * PowerShell scripting or automation experience * Certifications such as Network+, Security+, CCNA, Azure Administrator, VMware VCP * Experience with endpoint management tools (Intune, Workspace ONE, JAMF, etc.) * Exposure to SIEM, EDR, or cybersecurity tools, * Do you have hands-on experience configuring or supporting Palo Alto or Cloudflare firewalls? * Have you worked directly with Aruba networking equipment (switching or wireless)? * Do you have experience administering Microsoft 365 and Azure/Entra ID? * Have you worked in an MSP or multi-client environment? ## Description The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations., * Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup * Own onsite incident triage and resolution; document work thoroughly in the ticketing system * Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity) * Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes * Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up * Identify recurring issues and contribute to root-cause analysis and long-term remediation * Maintain a professional onsite presence and build strong rapport with end users and stakeholders ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)