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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Application Support - **Company:** Oran Inc - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Computing Platforms, Configuration Management, Software Documentation, Collaborative Software, Information Systems, Document Management Systems, Issue Tracking Systems, Knowledge Management, Microsoft Office, Enterprise Software Applications, Software Troubleshooting, Information Technology - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27d1a53397442ebf ## About the Role Do you have experience in Video conferencing systems operation?, Do you have a Bachelor's degree?, Minimum Experience: 3-10 Years of Related Experience Minimum Education: Bachelor's Degree (BA/BS) in Information Technology, Computer Science, Technical Communications, Business, or a related field. A Master's Degree may be substituted for four (4) years of experience., * Extensive experience in technical writing, editing, and document management. * Strong understanding of software applications, information systems, and technology support processes. * Excellent analytical and troubleshooting skills. * Ability to communicate complex technical information clearly to both technical and non-technical audiences. * Strong customer service orientation with a demonstrated commitment to providing exceptional support. * Excellent written, verbal, and interpersonal communication skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Proficiency with Microsoft Office Suite and collaboration platforms such as Microsoft Teams and Zoom. * Experience supporting enterprise applications, help desk operations, or customer support environments. * Strong organizational skills and attention to detail., * Experience supporting federal government or large enterprise environments. * Familiarity with IT Service Management (ITSM) practices and ticketing systems. * Knowledge of documentation standards, configuration management, and change management processes. * Experience developing training materials and conducting user support activities., * Operates independently with minimal supervision from the Program or Project Manager. * Collaborates regularly with technical teams, customers, management, and external stakeholders. * Maintains a professional, positive, and customer-focused approach while supporting mission-critical operations. ## Description The Senior Application Support & Technical Documentation Specialist provides advanced technical documentation, customer support, and application administration services in support of organizational operations and mission-critical systems. The incumbent serves as a key resource for developing, maintaining, and managing technical publications while also providing end-user support for software applications and technology services. This position requires exceptional communication skills, strong technical aptitude, and the ability to work independently with minimal supervision., Technical Documentation and Publications * Prepare, edit, review, and maintain technical documentation, including: + Operations and maintenance manuals + Software and system documentation + Standard Operating Procedures (SOPs) + User guides and training materials + Technical reports and publications * Ensure all documentation is accurate, consistent, compliant with organizational standards, and suitable for intended audiences. * Conduct technical research and collaborate with engineers, developers, system administrators, and subject matter experts to gather and validate technical information. * Coordinate activities among technical writers, editors, illustrators, graphic designers, and other contributors to ensure timely publication and distribution of documentation. * Develop documentation for both end users and technical support personnel. Application Support and Customer Service * Serve as a primary point of contact for customer inquiries and technical support requests. * Respond to phone calls, emails, and support tickets, diagnosing and resolving application-related issues. * Assist users with troubleshooting software, system access, and application functionality problems. * Escalate complex technical issues to appropriate technical teams while maintaining communication with customers. * Maintain detailed records of incidents, service requests, and resolutions. Technology and Collaboration Support * Support various custom and enterprise applications used throughout the organization. * Configure, schedule, and facilitate virtual meetings and collaboration sessions using platforms such as Microsoft Teams and Zoom. * Assist users with collaboration tools, meeting technology, and remote connectivity solutions. * Quickly learn and adapt to new technologies, software platforms, and business processes. Administrative and Operational Support * Perform administrative tasks and special projects as assigned by the Division Manager or Program Manager. * Support organizational initiatives through effective communication and coordination with stakeholders. * Contribute to process improvements and knowledge management efforts. ## Related Videos - [Microservices? Monoliths? 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