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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure - Senior IT Infrastructure Support - **Company:** The World - **Location:** Coventry, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, Computer Networks, System Configuration, Monitoring of Systems, Hyper-V, Network Troubleshooting, Microsoft Servers, Windows Servers, Performance Tuning, Information Technology - **Published:** May 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5709ab9c73cc5841 ## About the Role Do you have experience in Windows?, * Proven experience supporting enterprise-level IT infrastructure, with strong hands-on expertise in Microsoft Windows, Microsoft 365, Active Directory and Hyper-V * Solid knowledge of networking concepts, protocols and IT security practices * Comfortable working across 1st, 2nd and 3rd line support and managing a service desk queue effectively * Experienced in leading and managing IT projects - defining scope, timelines, deliverables and seeing them through to completion * Familiar with ITIL best practices and experienced working within an ITIL framework * A strong communicator who can explain technical issues clearly to non-technical colleagues * Sharp analytical thinker with excellent attention to detail and a methodical approach to problem-solving * Relevant certifications (Microsoft Certified: Azure Administrator Expert, MCSE, CISSP or equivalent) are a plus ## Description Reporting to the Senior IT Manager, you'll own a broad and genuinely varied infrastructure remit. Day-to-day, that means delivering high-quality support across 1st, 2nd and 3rd line, maintaining and improving our Microsoft environment, and leading infrastructure projects end-to-end. You'll be the person colleagues across the business turn to when something complex needs diagnosing, when a project needs leading, or when a system needs tightening up. You'll work across our UK sites and in close collaboration with teams in the US and Hungary, so strong communication and a customer-first mindset matter as much as your technical credentials. What you'll be doing * Resolving complex hardware, software and network issues across the group, working to SLAs and making sure users feel genuinely supported * Installing, configuring and maintaining Microsoft Windows Server, Microsoft 365, Active Directory and Hyper-V virtualisation environments * Leading the planning, implementation and testing of infrastructure projects - server migrations, system upgrades and cross-business initiatives * Performing advanced system monitoring, performance tuning and proactive maintenance to keep infrastructure available, optimised and secure * Providing end-user support for Windows laptops, desktops and mobile devices * Creating and maintaining clear documentation - system configs, technical procedures, project plans and user guides * Collaborating with cross-functional teams on complex technical issues and staying ahead of industry trends to recommend improvements * Enforcing and promoting IT security best practices across everything you do ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)