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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Engineer - **Company:** Ensodata, Inc. - **Location:** Madison, WI, United States (Remote available) - **Salary:** $80,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Health Informatics, Software as a Service, Cloud Computing, Data Mapping, Python (Programming Language), Software Engineering, SQL Databases, Systems Integration, Information Technology, Health Level Seven International - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=41f13f1c61988779 ## About the Role Do you have experience in Technical customer support solution?, * 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians * 3+ years in a healthcare or healthcare adjacent role preferred * Experience writing and reading software through: * + Bachelor's degree including programming coursework (preferably Computer Science, Biomedical Engineering, Health Informatics, or a related technical field) + Graduation from a development bootcamp + Professional experience in writing software on-the-job * + Technical knowledge: Proficiency in SQL, APIs, and healthcare data standards (HL7) + Problem solving: Ability to troubleshoot complex networking, cloud infrastructure, or data mapping issues + Project management: Experience managing technical milestones and communicating status to stakeholders; PMP a bonus + Soft skills: Clinical empathy - the ability to speak technical jargon with IT and value-based outcomes with clinicians + Communication: Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines + Previous experience at startup, tech, software engineering, or similar company a plus * Ability to travel approximately 15% of the calendar year, Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail ## Description We're excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success, technical problem solving, healthcare SaaS, integrations, or Python-and enjoy partnering closely with customers to drive success-we'd love to learn more about you. The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are integrated seamlessly into the client's clinical environment. They solve complex integrations and customize the platform to meet specific site requirements. This role combines project leadership, technical problem solving, and customer advocacy to ensure successful implementations, scalable solutions, and continuous product optimization. We're looking for those who enjoy owning projects from implementation through training (or execution), proactively identifying opportunities for improvement, and building repeatable processes that scale with our growing customer base. On a given day, this could include: * Leading customer onboarding and implementation projects by mapping technical integrations, defining milestones, coordinating stakeholders, training clinical teams, and configuring diagnostic workflows for successful go-live * Managing multiple customer initiatives simultaneously, ensuring project timelines, technical dependencies, and communication plans stay on track * Driving technical issue resolution from initial discovery through root-cause analysis, solution design, implementation, validation, and customer communication * Partnering directly with sleep technologists, physicians, IT teams, and operational leaders to gather feedback, identify workflow improvement opportunities, and implement configuration enhancements * Translating customer needs into actionable product feedback and improve the overall customer experience * Developing scalable documentation, implementation playbooks, troubleshooting guides, and operational processes that improve consistency as EnsoData grows * Advising customer teams on workflow optimization, adoption strategies, and best practices to maximize clinical efficiency, diagnostic accuracy, and long-term success with EnsoSleep The scope, complexity, and ownership of projects will scale based on experience and role level., Put Customers First - delights customers by working closely with them to support their initiatives ## Related Videos - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)