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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Systems & Support Officer - **Company:** State of Oklahoma - **Location:** Oklahoma County, OK, United States - **Salary:** $48,235.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Data Validation, Microsoft Office, Microsoft PowerPoint, Information Technology, Custom Reports - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8863502927ad0143 ## About the Role Do you have experience in Word embeddings?, Do you have a Bachelor's degree?, * Methods of organization and management * Public administration * Agency policies and procedures * Grant or contract program requirements * The legislative process * Basic research and statistical techniquesFederal and state laws and regulations relating to administration of assigned programs. Skill and Competencies : Excellent verbal and written communication skills expressing ideas clearly and concisely. Ability to : * Establish and maintain effective working relationships with others * Establish and develop training programs * Exercise good judgment in analyzing situations and making decisionsOrganize and present facts and opinions, * Education and Experience requirements at this level consist of a bachelor's degree or an equivalent combination of education and experience, substituting one year of professional level experience in workforce development or information technology support for each year of the required education., * Computer Skills - Employee must be capable of proficiently using OESC's standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.Employee must be capable of lifting, carrying and moving objects of up to 25 pounds. ## Description * Work in a deadline driven environment, handle multiple technical assistance requests at a time and provide positive outcomes. * Work closely with team members to ensure consistent, objective, and accurate information is provided to customers in a timely manner. * Manage the account creation approval process to ensure the legitimacy of newly created accounts. * Research, test, and problem solve programs and system issues that staff and the public experience. * Work and manage system issue tickets received through a Help Desk Ticketing system. * Create new customized templates and modify existing templates when pulling ad-hoc data reports. * Develop customized reports and dashboards within the EmployOklahoma case management system. * Answer e-mails that are received from Employers, Staff, Job Seekers, and Claimants to assist them with program or Workforce system and UI system issues that they are experiencing. * Test issues that Employers, Staff, Job Seekers, and Claimants might experience with the Workforce system and UI system. * Provide business testing for fixes and new change requirements to the multiple programs within the Workforce and UI systems. * Create and prepare special assignments using a variety of computer applications, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint). * Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurances Systems * Research to determine if Federal contractors are in compliance with the mandatory job listings requirements for the Federal Contractor Compliance Programs (OFCCP). Prepare OFCCP reports. * Verify OK Work Registration * Conduct quarterly data validation on WIOA Title I and Title III enrollments. * Maintain current knowledge of Federal regulations, State policies / procedures, and U.S. Department of Labor guidelines pertaining to Labor Exchange and Unemployment Insurance . * Follow required OESC safety / security protocols.On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources. These job functions, responsibilities and activities may change at any time with or without notice. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [C# 9 Source Generators - let the machine do the programming](https://www.wearedevelopers.com/videos/192-c-9-source-generators-let-the-machine-do-the-programming) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [I broke the production](https://www.wearedevelopers.com/videos/484-i-broke-the-production) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)