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# Desktop Support Technician

- **Company:** Abel Womack
- **Location:** Lawrence, MA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Access Technology, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology, Laptops, Windows Client
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c803662a4737fcb

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * 2-3 years of experience in Helpdesk, Desktop Support, or Technical Support roles

 * Associate or bachelor's degree in information technology or related field preferred
 * Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
 * Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
 * Experience supporting desktop and laptop hardware, printers, and peripherals
 * Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
 * Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
 * Experience using ticketing systems and documenting technical support activities
 * Exposure to VPN's, VolP systems, or basic IT security best practices preferred
 * Strong customer service, communication, and interpersonal skills
 * Ability to manage priorities, work independently, and collaborate effectively within a team environment

## Description

* Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
 * Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
 * Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
 * Install, configure, image, and deploy new workstations and laptops
 * Perform basic user account administration, including password resets, Active Directory changes, and access requests
 * Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
 * Document incidents, troubleshooting steps, and resolutions in the ticketing system
 * Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
 * Maintain IT asset inventory and assist with hardware lifecycle management
 * Provide courteous, professional, and timely support to all end users, * On-Site Impact: Provide high-touch, face-to-face support as the go-to technical expert for our Wallingford team.
 * Hands-On Setup: Comfortable unboxing, moving, and installing IT hardware (monitors, PCs, printers) up to 50 lbs.
 * Reliability: Committed to business continuity, with the flexibility to provide occasional after-hours support for critical system updates or emergencies.
 * Change of Scenery: Willing to hit the road for occasional visits to our other branches to keep our tech standardized.


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