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# Systems Administrator II

- **Company:** Serco
- **Location:** Jacksonville, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Data Integrity, Graphics Software, Issue Tracking Systems, McAfee VirusScan, System Center Configuration Manager, Windows Servers, Symantec Endpoint Protection, Information Technology, Vulnerability Analysis, Vmware
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/8344219BEF9241C8BFA4B5E5FF01A8C2/job/

## About the Role

* A Bachelor's degree in Computer Science, IT or similar and 2-4 years of related experience; or 6 years of related experience in lieu of a degree.
 * Windows System Administration experience
 * Customer service experience

Additional desired experience and skills:

 * Microsoft based PC (Windows 10) and server 2012 or higher operating systems
 * Working knowledge of VMWare and other remote solution software
 * Helpdesk-based customer service
 * Experience with multiple help desk / service desk-based ticketing systems
 * Server based security applications (e.g., SCCM, HDD Encryption, McAfee VirusScan, Symantec Endpoint Protection, Malwarebytes products, vulnerability scanners)
 * Familiarity with multiple workstation imaging software and methods a plus.

## Description

Serco supports CMS, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

As a Systems Administrator, you will:

 * Troubleshoot and repair various physical IT systems.
 * Assist or perform Preventative Maintenance on various physical IT systems.
 * Work with other IT staff to ensure backup and updates to key systems are performed.
 * Troubleshoot system performance issues.
 * Provide technical support and guidance to users.
 * Maintain all systems, applications and configurations.
 * Install new software releases and system upgrades; evaluate and install patches and resolve software-related problems.
 * Maintain data files and monitor system configuration to ensure data integrity.
 * Rely on experience and judgment to plan and accomplish goals.
 * May lead and direct the work of others.


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