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# Help Desk Technician

- **Company:** Level One Personnel
- **Location:** United States (Remote available)
- **Salary:** $23,920.0 - $26,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Issue Tracking Systems, Virtual Private Networks (VPN), Productivity Software, Virtual Environment
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e0ebbf0ca51627d1

## About the Role

Do you have experience in Productivity software support?, * Reliable Internet Connection

 * Ability to pass a background check
 * Requires excellent customer service skills
 * Solid foundation of Personal Computer experience
 * Troubleshooting capability
 * Overall knowledge of desktop productivity products
 * Ability to work in a team environment
 * Proven ability to remain flexible in a changing environment
 * Attendance and schedule adherence are requirements of this position
 * Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus
 * May require additional project-specific training

## Description

* Provide professional end-user support via telephone, email or web submits
 * Provide restorative or maintenance actions to resolve end-user problems
 * Responds to end-user problems based on standard procedures
 * Track incidents and calls, including but not limited to, entering data into the database timely and accurately
 * May be responsible for ensuring systems are configured properly


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