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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Consultant - **Company:** The Miles - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $35,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Cloud Services, Software Engineering, Information Technology, Hardware Infrastructure, Network Server - **Published:** June 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a33b3651caee4c31 ## About the Role Do you have experience in Server hardware support?, * 1-3 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk * Experience working on a technical support team * Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks * Excellent organizational skills * Excellent communication skills and professionalism * Strong passion for working with information technologies PREFERRED: * 3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk ## Description Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group. The Support Specialist and IT Consultant role are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier. Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve. THIS ROLE IS FOR YOU IF: * You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work * You want to work somewhere fun with helpful co-workers and accessible leaders and managers. * You love Helping People Accomplish More through supporting IT systems. * You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business * You'd rather spend most of your time on challenging issues rather than common day to day IT support requests * You'd like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls. * You'd like to spend a part of your day mentoring others with less experience * You'd like to be surrounded by team members that you can learn from and collaborate with * You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance * You want to work in a role that consistently provides you with the ability to go home on time ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)