> Markdown version of [/jobs/ext/508219-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/508219-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst

- **Company:** Discovery Inc.
- **Location:** Brighton, CO, United States
- **Salary:** $51,168.0 - $61,630.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Command-Line Interface, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Administration, Citrix Systems, SAP (Applications), Microsoft SharePoint, Software Troubleshooting, Computer Equipment, Information Technology, Cisco, User Accounts
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b51632c878559e7b

## About the Role

Do you have experience in VPN management?

## Description

We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, troubleshooting software and hardware issues, and maintaining the overall IT infrastructure. This role requires a strong understanding of network administration, VPN configurations, and various IT tools to ensure efficient operations within the organization., * Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.

 * Troubleshoot and resolve VPN connectivity issues to ensure secure remote access for users.
 * Manage user accounts and permissions through Active Directory, ensuring compliance with security policies.
 * Perform software troubleshooting to identify and resolve application-related problems.
 * Implement Group Policy Objects (GPO) as needed to enforce security settings across the network.
 * Document all support activities in the ticketing system to maintain accurate records of issues and resolutions.
 * Collaborate with other IT team members to enhance overall IT infrastructure reliability.

Qualifications

 * First Call Resolution for Business Corporate Users

ITIL: Foundation
MS OS
Cisco Solutions
Basic PC Hardware
Advanced Active Directories
SharePoint
Citrix Client
CMD Line Interface
Basic Networking
SAP/EX/ERP
Software Install


## Related Videos

- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)