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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician Tier 1 - Remote/Hybrid Houston, Texas in Houston - **Company:** Energy Jobline - **Location:** Houston, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Server Administration - **Published:** June 9, 2026 - **Apply:** https://www.energyjobline.com/job/it-service-desk-technician-tier-1-remote-hybrid-houston-texas-houston-30788550 ## About the Role For this role, you should have 2-4 years of IT Help Desk or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may qualify). We're looking for people who can demonstrate: * Intermediate troubleshooting of Windows and/or Mac systems. * Familiarity with Microsoft 365 Administration. * Familiarity with Server Administration. * Clear written and verbal communication skills. * A strong willingness to learn and grow. Preference will be given to candidates with: * IT-related coursework or certifications (CompTIA A+, Network+, or equivalent). * Previous MSP or Help Desk experience. Above all, we value candidates who are humble, hungry, and people smart-qualities that allow us to help you grow your career in Customer Service and IT. ## Description As an IT Service Desk Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You'll work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you'll escalate more complex problems to Tier 2 technicians. Your responsibilities will include: * Troubleshooting PCs, printers, and networking endpoints. * Resetting passwords, assisting with MFA, and resolving account access issues (Active Directory, Office 365). * Supporting standard applications and assisting with installs. * Documenting all work thoroughly in our ticketing system. * Collaborating with senior technicians and team leads to learn and grow in your role. Hybrid Work Type: This role is primarily remote, with the expectation of occasional onsite visits to client locations for support, project work, and related activities. Mon.-Fri. 7am - 4pm CST., To maintain a secure environment for our clients and internal systems, any device accessing company resources must be enrolled in our management tools. A company computer is provided, but you'll need: * A personal cellphone for MFA * A reliable internet connection Application Review Process Notice (please read) We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients. ## Related Videos - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)