> Markdown version of [/jobs/ext/509356-service-delivery-lead-r-d-labs-it](https://www.wearedevelopers.com/jobs/ext/509356-service-delivery-lead-r-d-labs-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Delivery Lead - R&D Labs (IT) - **Company:** MatchPoint Solutions - **Location:** Jacksonville, FL, United States - **Experience:** Expert - **Salary:** $104,000.0 - $114,400.0 - **Contract:** Temporary to permanent - **Skills:** JIRA, Cyber Security, Linux System Administration, Network Segmentation, Information Technology, Meditech, Servicenow - **Published:** June 9, 2026 - **Apply:** https://www.careerjet.com/jobad/us3309f80332ef5be4c76438eb2ee8e1a1 ## About the Role * 6+ years of experience in IT service delivery or operations within R&D, scientific, or operational technology environments. * Strong working knowledge of: * Networking, firewalls, and segmented/ICE environments * ITIL-based service management processes and tools (e.g., ServiceNow, Jira) * Lab or instrument-based systems and infrastructure * Demonstrated ability to lead and coordinate technical teams (on-site and remote) and vendors. * Strong communication and stakeholder management skills across technical and business audiences. * Ability to "connect the dots" across systems and guide teams toward effective solutions. ## Description Role Purpose The Service Delivery Lead (SDL) is responsible for ensuring reliable, secure, and compliant delivery of IT services across R&D lab environments. This role partners closely with site leadership, Lab Operations, Engineering, and Cybersecurity teams to enable innovation through resilient lab infrastructure, instrument connectivity, and IT/OT integration. The SDL acts as the on-site technology leader-translating business needs into practical solutions, guiding technical teams, and ensuring seamless service delivery in a regulated MedTech environment., * Own day-to-day IT service delivery for R&D labs, including incident, request, problem, and change management aligned to ITIL practices (e.g., ServiceNow), with clear SLA accountability. * Act as the site technologist, translating R&D strategies into secure, scalable lab and shop-floor solutions. * Provide technical leadership and oversight across lab environments, including: * Instrument workstations and lab PCs * Segmented/ICE networks and firewalls * IT/OT integrations and equipment connectivity * Guide and coordinate technical teams and vendors-ensuring the right solutions are implemented, even if not directly hands-on. * Support and maintain lab infrastructure (networks, servers, backups, and system baselines) while ensuring compliance with regulatory and cybersecurity standards. * Assist with Linux-based environments and provide broad technical guidance across multiple domains. * Partner with cross-functional teams (Lab Operations, Quality, Engineering, Cybersecurity) to deliver solutions that meet business, compliance, and performance needs. * Ensure strong communication with business stakeholders-providing transparency on service status, issues, and resolutions. * Drive continuous improvement through standardization, automation, and process optimization. * Support regulated processes including audits, CAPAs, deviations, and change control. * Coordinate site readiness for projects such as lab expansions, instrument onboarding, and network segmentation. * Develop and maintain documentation, knowledge articles, and runbooks for consistent service delivery. * Champion alignment of IT services to business outcomes such as safety, quality, service, and cost., Introduction We are currently offering a $10,000 sign on bonus for experienced RN's. 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