> Markdown version of [/jobs/ext/509655-supervisor-field-service-engineering-iwarehouse](https://www.wearedevelopers.com/jobs/ext/509655-supervisor-field-service-engineering-iwarehouse). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisor Field Service Engineering - iWarehouse - **Company:** Toyota Material Handling, Inc. - **Location:** Greene, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $106,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Computer Programming, Linux, Microsoft Office, Microsoft PowerPoint, Systems Integration, Wireless Networks, Computer Networking Systems - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8b3279b5d11e392c ## About the Role Do you have experience in Supervising experience?, * Bachelor's degree in engineering or equivalent technical degree and three years of engineering experience or 11 years of related experience. * Previous leadership experience (team lead, project lead, technical lead) * Customer interface experience. * Competent in applicable PC applications. * Proficient in Microsoft Office programs including Word, Excel, and PowerPoint. * Strong communication skills. * Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience. * Flexibility to travel for in-person training or customer visits, up to 50% * Ability to be on a rotating 24/7 on-call schedule. * Works well in a team or individual environment. What Sets You Apart: * Experience in the Material Handling Systems Industry. * Systems integration or networking exposure. * Understanding of various software programming languages (C, C+, Linux). * Understanding of wireless networking and networking infrastructure. * Additional knowledge of Raymond Material Handling equipment. * Project management experience. ## Description We are seeking a skilled and motivated Field Service Engineering Supervisor for iWarehouse who brings both technical expertise and strong leadership capabilities to the role. In this position, you will oversee and support a team of field service engineers, providing guidance, technical direction, and mentorship to ensure the effective delivery of iWarehouse products and services. You will collaborate closely with cross-functional teams to drive continuous improvement, uphold quality standards, and achieve organizational objectives. We value innovation, collaboration, and integrity-and we welcome creative ideas that enhance how we serve our customers and support our teams. If you are a results-oriented leader who approaches challenges with professionalism, positivity, and a commitment to excellence, we invite you to join our team. What You'll Be Doing: * Lead and mentor a team of field service engineers, fostering professional growth, technical skill development, and a high-performance culture focused on safety, quality, and customer satisfaction. * Represent the field organization in new development projects, ensuring early identification of potential field impacts, and collaborating with engineering teams to develop sustainable support strategies for new and existing products. * Facilitate collaboration between field service, product development, and engineering teams, ensuring user and customer feedback is captured and effectively integrated into design enhancements and product updates. * Oversee the review process for technical documentation, service manuals, and training materials, providing guidance and professional feedback to ensure alignment with field standards. * Establish and improve Standard Work Documentation, promoting consistency, across field operations. * Act as a subject matter expert and technical mentor, supporting the onboarding and continuous learning of field personnel related to new technologies and product developments. * Engage with customers and internal stakeholders to gather insights, address escalated issues, and strengthen relationships through proactive communication and responsive technical leadership. * Oversee call desk operations, ensuring timely resolution of complex technical issues, managing escalations, and coaching agents on problem-solving and communication best practices. * Develop and deliver technical training programs, ensuring consistent understanding of system functionality, troubleshooting methods, and service expectations. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)