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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Strategic Solutions Engineer - **Company:** Cresta's Unified Ai - **Location:** Culver City, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $175,000.0 - $205,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Analytics Applications, Interactive Voice Response, Software as a Service, Machine Learning, Language Modeling, Natural Language Processing, Blockchain, Salesforce.Com, Speech Recognition, Amazon Connect, Enterprise Software Applications, Real Time Systems, Genesys, Large Language Models, Generative AI, AI Platforms - **Published:** June 4, 2026 - **Apply:** https://www.builtincolorado.com/job/strategic-solutions-engineer-west/7660017 ## About the Role You'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes., * 7+ years of experience in customer-facing roles, including 1-3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry. * Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). * Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation. * Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture. * Ability to design and communicate complex solutions clearly to both technical and business audiences. * Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals. * Fast learner and self-starter who thrives in high-growth, high-collaboration environments. * Enthusiastic about Cresta's mission and motivated to help customers unlock value from AI. * You embody our core Operating Principles ## Description As a Strategic Solutions Engineer, you'll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you'll serve as both a business consultant and technical expert-guiding prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions., * Act as a consultative partner to customers-uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. * Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. * Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. * Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. * Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. * Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. * Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). * Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. * Serve as a technical liaison between Sales, Product, and Engineering-providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. * Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. * Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI-built on a proprietary architecture using large and small language models-drives measurable ROI through automation, efficiency, and improved customer outcomes., The Strategic Solutions Engineer will advise enterprise clients on AI integration, create custom demos, and foster customer relationships, ensuring high ROI solutions., As a Product Manager for GTM Automation at Block, you will design and oversee AI products that enhance workflows, partnering with engineering and data teams to optimize automation in operations and customer interactions. Top Skills: AIData PipelinesLlmsMlMultimodal Models What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. 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