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# IT Analyst / Support Engineer (L1 / L2)

- **Company:** Precision
- **Location:** Sheffield, UK
- **Salary:** £27,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Information Technology Operations, Virtual Private Networks (VPN), Password Management, Azure Active Directory, Microsoft SharePoint, Wide Area Networks, Wi-Fi Technology, Information Technology, User Accounts
- **Published:** May 20, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=acc28a8a74e3f7ab

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Relevant IT qualification (HNC/HND, BSc, or equivalent practical experience).

 * Experience in an IT Support / Service Desk / IT Analyst role (L1/L2).
 * Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
 * Experience supporting users in a multi-site or operational environment.
 * Ability to work effectively under pressure in a production-critical environment., * IT qualification (HNC/HND, BSc, or equivalent experience): 1 year (required)
 * Knowledge of Windows OS, 365, and Active Directory.: 1 year (required)

## Description

The IT Analyst / Support Engineer (L1/L2) will provide first- and second-line technical support across Precision Printing's multi-site print and manufacturing operations.
The role is hands-on and user-facing, supporting office staff, production teams, and management to ensure IT systems remain reliable, secure, and fit for a fast-paced production environment.

The successful candidate will play a key role in day-to-day IT operations, incident resolution, and continuous service improvement while supporting business-critical systems., * Act as a primary point of contact for IT incidents and service requests.

 * Troubleshoot and resolve issues relating to desktops, laptops, printers, applications, and connectivity.
 * Provide IT support for print production systems, shop-floor PCs, and associated peripherals.
 * Support network-connected printers, label printers, and specialist production equipment.
 * Support Windows 11 endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
 * Manage Active Directory / Azure AD (Entra ID) user accounts, permissions, and group policies.
 * Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, leased lines).
 * Support onboarding and offboarding processes, including account creation, access provisioning, and leaver procedures.
 * Assist with MFA, password management, endpoint protection, and patching.
 * Assist with IT projects such as infrastructure upgrades, site rollouts, and system migrations.


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