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# Solution Architect - Voice

- **Company:** Deepl US Inc.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $194,880.0 - $240,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Computing Platforms, Microsoft Online Services, VoIP, Software as a Service, Speech Recognition, WebSocket, Amazon Connect, Chatbots, Genesys, Large Language Models, Speech Synthesis
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b18f68cc8d63885

## About the Role

Do you have experience in WebSocket?, 7-10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales ideally within enterprise or SaaS environments

Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, Contact centre platforms (for example: Genesys, NICE, Five9, Amazon Connect etc), speech-to-text, text-to-speech and speech-to-speech systems, LLM-based conversational AI, WebSocket / API Integration, AWS Cloud Architecture.

A systems mindset with a passion for designing voice solutions by understanding how these pieces fit together in a disparate IT environment

Strong enterprise instincts - you are very comfortable building technical credibility with contact centre leaders, IT and enterprise architects, and CX teams.

A genuine belief in DeepL's mission - making high-quality language technology accessible to organizations worldwide

## Description

Lead Technical Discovery and Validation Act as a technical expert across DeepL Voice use cases (meetings, live conversations, APIs), you will successfully engage with enterprise prospects and partners including contact centre leaders, IT architects, and CX stakeholders. Validate the art of the possible in proof-of-concepts and conduct architecture reviews to help win deals.

Advise on the End-to-End Voice Architecture: Advise on scalable, real-time voice AI architectures across the full stack - speech-to-text, text-to-speech, speech-to-speech real-time translation and telephony/SIP/contact centre integrations.

Enable Partners Work with BPOs and contact centre providers to deploy, integrate, and scale voice AI globally. You'll help to build repeatable playbooks that enable partners to move fast without introducing technical risk.

Close the Product Loop You're on the front line. Bring structured, specific feedback to product and engineering on latency constraints, voice quality trade-offs, and integration gaps - and turn customer pain into roadmap influence.


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