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# IT Support Technician

- **Company:** JDS Industries, Inc.
- **Location:** Sioux Falls, SD, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Databases, Issue Tracking Systems, Virtual Private Networks (VPN), Wi-Fi Technology, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea80fa3e33fd22d4

## About the Role

Do you have experience in Computer operation?, Do you have a Associate's degree?, * Associates degree from an accredited school with major coursework in technology/computer science preferred, but not required.

 * 1-2 years of experience in IT support, help desk, or systems administration

Competencies

 * Ability to work in a goal-oriented team environment.
 * Ability to work independently and be a self-starter.
 * Demonstrated ability to manage multiple priorities and projects simultaneously.
 * Strong attention to detail.
 * Excellent analytical skills.
 * Strong desire to succeed and possess a positive work attitude.
 * Exceptional written, verbal, and interpersonal communications and presentation skills.
 * Excellent analytical skills.

Physical Requirements & Working Conditions

 * Must be able to move from stationary position to bending, lifting, squatting, and reaching positions on a continual basis. Must be able to twist and turn on a continual basis.
 * Must be able to use computer keyboard and company software programs.
 * Generally Monday through Friday. Additional and varied hours as needed.
 * Ability to support after normal work hours if needed. Some travel may be required

## Description

The IT Support Technician is responsible for providing front-line technical support by responding to user requests and resolving computer, application, access, and performance issues. This position is responsible for software installations and managing user access., * Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues

 * Utilize product information or solution database to research, troubleshoot, and deliver solutions
 * Advise users on the methods, steps, and action to resolve and avoid future issues and provides documentation as needed
 * Escalate problems to the appropriate levels or teams to achieve issue resolution
 * Support installs or upgrades of software or devices, set up user profiles, or reset passwords
 * Maintain accurate records of issues, solutions, and processes in the ticketing system
 * Prepare user guides and instructions for common problems or procedures
 * Configure, monitor, and troubleshoot network systems to ensure optimal performance and security
 * Assist with basic network connectivity issues (Wi-Fi, VPN, printers, shared drives)
 * Assist with routine maintenance activities such as updates, patches, and backups
 * Other duties as assigned
 * Job duties or responsibilities may change at any time, with or without notice.


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