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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Telecommunications Technician - **Company:** TRIAGE PARTNERS - **Location:** Columbus, OH, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Inventory Management Software, Mobile Application Software, Microsoft Office - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a97b6ff11f360b17 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Quality-driven - Trusted resources, providing quality services without question. * Team-oriented - Collaborative and cohesive, demonstrating relationships matter. * Innovative - Providing solutions and critical thinking, with an innovative approach., * High school diploma or GED required. * Minimum of 3 years of telecommunications Installation & Repair (I&R) experience preferred. * Previous experience in a lead, supervisory, or mentoring role preferred. * Strong understanding of fiber optic, broadband, and telecommunications installation and repair practices. * Experience working directly with customers and service providers. * Knowledge of inventory management and warehouse operations. * Valid driver's license with a clean driving record. * Ability to pass required background check and drug screening. * Ability to work flexible schedules, including occasional evenings, weekends, and on-call support as needed. Skills and Abilities: * Strong leadership and team development skills. * Excellent verbal and written communication abilities. * Proven customer service and conflict resolution skills. * Ability to effectively communicate with technicians, customers, and provider representatives. * Strong troubleshooting and problem-solving capabilities. * Detail-oriented with a focus on quality and compliance. * Ability to manage multiple priorities in a fast-paced environment. * Proficiency with mobile applications, inventory systems, and Microsoft Office products. * Strong organizational and time-management skills. * Ability to lift and move materials and equipment up to 50 pounds. * Ability to work independently while fostering collaboration across teams. * Commitment to safety, quality, and operational excellence. ## Description The Lead Telecommunications Technician serves as the primary field resource supporting Installation & Repair (I&R) technicians while ensuring exceptional service, quality workmanship, and operational efficiency. This role acts as a liaison between field technicians, customers, and provider representatives, providing technical guidance, resolving escalations, conducting quality assurance inspections, and overseeing warehouse operations. The ideal candidate is a hands-on leader with strong telecommunications expertise, excellent communication skills, and a commitment to safety, quality, and customer satisfaction., * Provide day-to-day leadership, support, and mentorship to I&R technicians in the field. * Serve as the primary point of contact between field technicians, customers, and provider representatives. * Assist technicians with troubleshooting complex installation, repair, and service-related issues. * Conduct field quality assurance (QA) inspections to ensure compliance with company and provider standards. * Monitor technician performance and provide coaching to improve quality, productivity, and customer experience. * Respond to customer concerns and service escalations in a professional and timely manner. * Coordinate with provider representatives regarding service issues, project updates, and quality expectations. * Ensure all installations, repairs, and maintenance activities are completed safely and according to specifications. * Manage warehouse operations, including inventory control, material distribution, equipment tracking, and stock replenishment. * Maintain accurate inventory records and ensure technicians have the necessary tools and materials to perform their work. * Perform periodic audits of warehouse inventory, vehicles, and field equipment. * Assist with onboarding and training new technicians on company procedures, provider requirements, and best practices. * Support scheduling and workforce coordination to ensure service commitments are met. * Complete required reports, documentation, and quality tracking metrics accurately and on time. * Promote a culture of safety, accountability, and continuous improvement. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [WeAreDevelopers LIVE: Scammer Payback with Python, Grok Goes Unhinged, The Future of Chromium and mo](https://www.wearedevelopers.com/videos/1288-wearedevelopers-live-scammer-payback-with-python-grok-goes-unhinged-the-future-of-chromium-and-mo) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [The Great API Debate: REST, GraphQL, or gRPC?](https://www.wearedevelopers.com/videos/1195-the-great-api-debate-rest-graphql-or-grpc) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)