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# IT Support Technician

- **Company:** Addison Group
- **Location:** Two Harbors, MN, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** VoIP, Desktop Computing, Desktop Environments, Information Technology Operations, Network Troubleshooting, Network Architecture, Wireless Networks, Office365, Laptops
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=944d25a1da733d39

## About the Role

Do you have experience in Customer communication?, * 2-5 years of desktop/end user support experience

 * Strong customer-facing and communication skills
 * Experience supporting Microsoft/O365, PCs, and general desktop environments
 * Ability to manage client expectations and work with vendors
 * Experience troubleshooting hardware, software, and network issues
 * Comfortable working in a manufacturing environment and following safety protocols

## Description

We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This role will troubleshoot hardware, software, and network issues while supporting end users and ensuring reliable IT operations across multiple systems and facilities., * Provide onsite and remote technical support (hardware, software, network)

 * Install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment
 * Support network infrastructure including cabling, switches, and connectivity
 * Partner with internal teams and vendors to resolve technical issues
 * Maintain documentation, ticketing updates, and system records
 * Support plant systems including barcode scanners, VoIP phones, and wireless networks
 * Train end users and provide general IT guidance

Additional Details:

 * Onsite role based in Two Harbors, MN
 * Standard background check and drug screening required
 * Interview process includes technical and onsite meetings
 * Opportunity created due to internal promotion


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