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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Advanced Professional Services Consultant - **Company:** ResMed - **Location:** Peachtree Corners, GA, United States (Remote available) - **Salary:** $91,000.0 - $114,000.0 - **Contract:** Permanent contract - **Skills:** System Configuration, Medical Software, Software Engineering, Product Software Implementation Methods - **Published:** June 10, 2026 - **Apply:** https://resmed.wd3.myworkdayjobs.com/ResMed_External_Careers/job/Peachtree-Corners-GA-United-States/Advanced-Professional-Services-Consultant_JR_051400 ## About the Role * Knowledge of software implementations, system workflows, and implementation of best practices. * 2+ years' experience implementing, project managing or training on healthcare software systems. * Experience implementing and/or training on Brightree applications. * 1+ years of experience training users on HME/DME applications. * 1+ years of experience implementing forms-based software. * Familiarity with Software as a Service (SaaS) application and performance criteria. * Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues. * Some experience developing training materials and product reference documentation for healthcare software. * Leadership skills including the ability to manage customer expectations and drive project results. * Experience training software users in a highly diversified environment. * Ability to travel up to 30% Preferred ## Description We're looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree's HME/DME solutions. In this role, you'll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You'll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you'll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions. Let's talk about Responsibilities: * Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications. * Provide remote implementation and training services related to Brightree HME/DME implementations. * Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality. * Provide status updates to management using standard reporting tools. * Facilitate and conduct group trainings * Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates. * Manage customer escalations through appropriate Brightree channels. * Analyze, troubleshoot, document, and solve software issues reported by customers. * Track and report product defects to Support for appropriate resolution. * Successfully transition live customers to standard support processes. * Provide feedback to Product Management and Development regarding product enhancements. ## Related Videos - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [How to ignore bugs (safely)](https://www.wearedevelopers.com/videos/711-how-to-ignore-bugs-safely) ## Related Articles - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)