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# IT Specialist/Help Desk - Temporary 3 months

- **Company:** Bishop & Company
- **Location:** Honolulu, HI, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, HP Thin Clients, Virtual Private Networks (VPN), Networking Basics, Software Deployment, ServiceNow IT Service Management, Break Fix, Servicenow, User Accounts
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f6652c3c16ef30d

## About the Role

Do you have experience in VPN?, Do you have a High school diploma or GED?, * High School Diploma required., * Minimum of 3 years of experience in help desk or technical support roles, including hands-on troubleshooting and customer service.

## Description

* Serve as the first point of contact for technical support requests received via phone, email, and the ServiceNow ticketing system.
 * Create, categorize, and manage incident and service request tickets with accurate documentation.
 * Administer user accounts and group memberships in accordance with established access control procedures.
 * Fulfill standard service requests, including software installations and application access.
 * Document troubleshooting steps, resolutions, and relevant technical details to support future issue prevention.
 * Maintain ownership of assigned tickets, providing timely status updates and ensuring issues are resolved within defined SLAs.
 * Escalate complex or unresolved issues to Tier 2 support when appropriate.
 * Contribute to the internal knowledge base by documenting solutions, FAQs, and troubleshooting guides.
 * Identify recurring issues and trends to support problem management efforts within ServiceNow.
 * Perform initial triage, diagnosis, and troubleshooting for a wide range of technical issues.
 * Resolve common end-user issues, including:
 + Password resets and account lockouts
 + Microsoft 365 application support
 + Email and mailbox issues
 + VDI desktop troubleshooting
 + Thin client terminal support
 + Laptop and workstation issues
 + Printers, scanners, webcams, microphones, and other peripherals
 + VPN connectivity
 + Basic network connectivity and access issues


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