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# User Support Analyst

- **Company:** ACTION PERSONNEL
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Cyber Security, Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Service Software, ServiceNow IT Service Management, Office365, Computer Equipment, Adobe, DameWare, Network Server, Servicenow
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7891e94a549950a7

## About the Role

Do you have experience in iOS?, Do you have a Associate's degree?, * Excellent verbal and written communication skills

 * Strong interpersonal and customer service skills
 * Strong analytical and problem-solving abilities
 * Ability to explain technical concepts to non-technical users
 * Proficiency with Microsoft Office Suite and related software
 * Experience using remote support tools (e.g., Splashtop, Dameware)
 * Knowledge of Zebra printers and manufacturing printing environments
 * Experience with:
 + Windows 10 & 11
 + Apple iPhone support
 + ServiceNow or similar ticketing systems
 + Microsoft 365 (O365)
 + Adobe applications
 + Active Directory and server interaction
 + Printer setup and support (Zebra, Xerox, HP, and others)
 + Basic networking concepts
 * Ability to lift and move equipment such as servers, switches, and printers (up to 30 lbs), * Associate's degree or minimum of two (2) years of relevant IT support experience required, * Prolonged periods of sitting at a desk and working on a computer
 * Must be able to lift up to 30 pounds as needed

## Description

The User Support Analyst provides technical support and guidance to users experiencing issues with computer hardware, software, and peripheral equipment. This role serves as a key point of contact for troubleshooting, installations, and user training, ensuring reliable and efficient IT support across multiple office locations., * Provide technical support and guidance to resolve computer hardware, software, and peripheral issues

 * Communicate with users via phone, chat, email, and ticketing system to assess problems and determine resolution steps
 * Apply knowledge of hardware and software to diagnose and resolve technical issues
 * Install, configure, and support new hardware, software, and peripheral equipment
 * Coordinate service or replacement of defective equipment with vendors and manufacturers
 * Maintain accurate documentation and logs in the ServiceNow ticketing system
 * Develop, update, and maintain user training manuals, procedures, and documentation
 * Create training materials and provide onsite training as requested
 * Stay current on technology trends, best practices, and innovations; recommend improvements
 * Provide onsite support for the Network, Infrastructure, and IT Security teams
 * Travel between the Salem and Roanoke offices (approximately 30 minutes)
 * Perform other related duties as assigned


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