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# Helpdesk Engineer 2

- **Company:** Prescient Solutions
- **Location:** Palatine, IL, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Systems Engineering, Communications Protocols, Desktop Computing, Network Topologies, Microsoft Office, Microsoft Servers, TCP/IP, User Accounts
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=788f02405708c5aa

## About the Role

Do you have experience in Windows?, * At least five years of IT related customer service experience in a helpdesk or call center setting;

 * Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
 * Strong technical writing skills; and
 * Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time., * Help desk: 5 years (Required)

## Description

We are looking for a dynamic IT Helpdesk / Help Desk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Senior Helpdesk / Help Desk Engineer, you will:

 * Provide Level 2 - 3 support on-site in a primarily Microsoft environment at our client sites;
 * Join our elite Professional Services team as a Rotational Engineer;
 * Assist with systems administration and projects; and
 * Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

Helpdesk Engineer 2 Responsibilities

 * Troubleshoot, Maintain, Upgrade hardware and software;
 * Create and maintain new user accounts, including groups;
 * Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
 * Contribute to the planning and design of workstation hardware, software, and application capabilities; and
 * Deliver assigned projects while meeting timelines and budget objectives.


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