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# IT Helpdesk Technician

- **Company:** Copper River Corporation
- **Location:** Copper Center, AK, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Network Service, Software Engineering, Computerised Systems, Information Technology
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5b3523bdee5e3ba

## About the Role

Do you have experience in Writing skills?, Do you have a Associate's degree?, * Knowledge of computer systems, mobile devices, and other tech products

 * Ability to diagnose and resolve fundamental technical issues
 * Above average skills in troubleshooting hardware, software, and networking services.
 * Above average skills in an operating personal computer using a variety of computer software.
 * Strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with the Alaska Native population.
 * Strong written, analytical, verbal, and interpersonal skills.

 * Ability to keep accurate records and produce timely and accurate written reports.
 * Ability to maintain strict confidentiality as required for HIPAA, other regulations, and organization matters.
 * Ability to learn and apply program/agency operating policies and procedures.
 * Ability to manage multiple priorities and tasks concurrently and meet deadlines.
 * Ability to establish and maintain cooperative working relationships, including outside contacts.
 * Ability to work independently as well as with teams., * Certificates in information technology, and or
 * One (1) years of experience working with IT software, hardware, and/or networking.
 * A combination of experience, education, and training may substitute for degree requirements on a year for year basis., * Associate's Degree in Information Technology
 * Four (4) years of experience working with IT software, hardware, and/or networking.

## Description

Help desk technician is to provide fast and valuable technical support for CRNA main campus, compact villages and CYD school sites
JOB DUTIES

 * Serve as the first point of contact for technical assistance over the phone and email. Determine the best solution based on the issue provided by the customer
 * Provide technical support, training, and assistance to CRNA staff

 * Ability to track problems until they have been resolved.
 * Maintain inventory of all IT equipment. Develop a maintenance/replacement schedule for such equipment.
 * Maintain up to date user profile information in multiple systems
 * Provide IT support to the CRNA compact villages and CYD school sites as requested.
 * Responsible for all AV-related equipment for CRNA events and meetings.
 * Maintain computer periphery equipment, ordering supplies when needed.
 * Perform other duties as assigned.
 * Weekly Report on all activities


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