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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk + Field Service Technician II - **Company:** Tech3 - **Location:** San Antonio, TX, United States (Remote available) - **Salary:** $48,000.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), JavaScript (Programming Language), Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Azure, Bash Shell, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Internet Message Access Protocols, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Korn Shell, Kernel-Based Virtual Machine, Network Layer, Lightweight Directory Access Protocols (LDAP), Linux System Administration, Simple Mail Transfer Protocols, Microsoft Software, Routing, Network Service, Network Time Protocols, Node.Js, Post Office Protocol, Windows PowerShell, Simple Network Management Protocols, Smoke Testing, Virtual Local Area Networks, Visual Systems, Wireless Access Point, Wi-Fi Technology, Network Routers, Scripting, Remote Desktop Protocol (RDP), Transport Layer Security, File Transfer Protocol (FTP), Tablet Computers, Bicsi, Firewalls (Computer Science), Information Technology, Laptops, Cts+, Network Server, Cisco - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b5880d804b8c7eb1 ## About the Role Do you have a valid Driver's License license?, Do you have experience in VPN management?, Do you have a Associate's degree?, Ability to work independently and communicate effectively with clients, vendors, end-users, and teammates., To perform this job successfully, an individual must be able to perform each Primary Duty satisfactorily. The Qualifications & Competencies (Q&C) provided below illustrate the expected Q&C that will be needed to successfully perform these duties. All applicable Q&C will be evaluated collectively to determine overall suitability. Items labeled "Plus" are not required but will be considered a plus for this position. Demonstrated proficiency and experience with planning, installing, configuring, maintaining, administration, and troubleshooting of: -Microsoft environments (Intermediate) * Windows (Servers, Desktops/Laptops/Tablets/Phones) * Microsoft 365, Active Directory, Azure, Entra ID. -Google environments (Intermediate) * Chrome (Desktops/Laptops/Tablets/Phones); Android (Phones) * Workspace -Apple environments (Intermediate) * MacOS (Desktops/Laptops) * iOS (Tablets/Phones) -PLUS: Linux environments (Beginner to Intermediate), * CRM, RMM, and Ticketing Systems, and leveraging them to efficiently manage and resolve technical support requests completely, accurately, and in a timely manner - fully documented and professionally communicated with every client every time. (Intermediate) * PLUS: Scripting * Microsoft (Powershell); Linux (Bash, Zsh, KornShell) * Python; JavaScript (Web & Node.js) * Effectively use computer support tools, properly research, apply appropriate techniques and methodologies to solve issues quickly, efficiently, accurately, and completely. (Intermediate) * Hand and Power tools and lifts. (Intermediate) -Demonstrated skills and abilities in: * Clear communication (direct, phone, eMail, chat, video), active listening, empathy, problem-solving, collaboration, conflict resolution, customer service orientation, teamwork, time management, and confidence with humility. (Strong) * Multi-tasking and adapting to changes quickly without impacting client satisfaction. (Intermediate) * Service awareness of organization's key services for which support is being provided. (Intermediate) * Keyboarding to ensure quick and accurate entry of service request details required. (Intermediate) -Demonstrated personal attributes and capabilities: * Character: Trustworthy. Reliable. Dependable. Prompt. Honest. Transparent. Steadfast. Principled. * Commitment to integrity and innovation in customer interactions. * Self-motivated with the ability to work in a fast-moving environment. * Flexible availability including the ability to be physically present as needed. * Self-transportation to and from Tech3 offices and local area Client sites. * Valid driver license and clean driving record for use of company vehicles. * Communicate effectively in English, including reading, writing, and speaking fluently. * PLUS: Additional language fluency. SUCCESSFUL CANDIDATES MUST PASS A BACKGROUND CHECK AND MEET ALL THE REQUIREMENTS TO OBTAIN THE TEXAS DPS SECURITY SYSTEM INSTALLER LICENSE, To perform this job successfully, an individual must demonstrate a combination of relevant education, training, certifications, and professional experience. The examples provided below illustrate the expected qualifications. All applicable credentials and experience will be evaluated collectively to determine overall suitability. -Education: Associate degree in Information Technology, Computer Science, or a closely related field. -Certifications: Industry-recognized certifications such as CompTIA Network+, Microsoft, CTS, BICSI, ESA, and vendor-specific credentials (e.g., Aruba, Axis, Cisco, Dell, HPE, Lenovo, Watchguard, etc). -Training: Intermediate-level troubleshooting of hardware, software, and network-related issues. -Experience: * 2-4 years in IT support, IT Help Desk, IT Systems Administration, or a related technical role. * 1-3 years of hands-on in structured cabling, alarm system installation, or similar technical fieldwork. ## Description This position combines responsibilities of a Level 2 Help Desk Technician and a Level 2 Field Technician. The role supports end users both remotely and on-site, ensuring timely resolution of technical issues and maintaining high service standards. It requires intermediate technical expertise, strong communication skills, and the ability to work independently in field environments., Quickly respond to, accurately/completely resolve, and document technical support requests via phone, chat, eMail, Remote Control, and/or on-site visits in a timely manner. Anticipate resulting issues and questions. -Install, configure, maintain and troubleshoot computer/network/peripheral/CCTV/AV equipment & software. -Install, test, maintain, document, troubleshoot, and repair small cabling efforts. -Perform scheduled preventative maintenance and system upgrades. -Assist and Collaborate with internal teams to * Ensure service-level standards are met or exceeded. * Support priority/emergency responses that may require physical presence on short notice. * Monitor system alerts and notifications and respond accordingly through service tickets. * Provide on-call support from time to time as part of the Help Desk Team on-call rotation. * Support and manage 3rd party cabling vendors for larger jobs. -Coordinate and communicate accurately, completely, and professionally in a timely manner * with clients, keeping them informed of issue progress, impending changes, and agreed outages. * with Dispatchers to ensure status changes & escalation requests are actioned quickly & efficiently., * Network: Switch, Router, Firewall, Access Point * Environmental: Cabinets/Racks, KVM, UPS, PDU, Sensors, Fans, Cable Management -Small Volume Facility cabling (Intermediate) * PLUS: Installation, Termination, Basic Testing, and Repair of Fiber * Installation, Termination, Basic Testing, and Repair of CAT3+ Copper Cabling * Cable Certification testing (understand and interpret test results) * Cable documentation (ANSI/TIAS-606-B | ISO/IEC TR14763-2-1) * Managing 3rd Party Cabling Company -PLUS: CCTV & Physical Security. * Cameras (Fixed, PTZ) * Video Recorders -PLUS: Audio/Visual Systems. * Conference Rooms; Theaters * Video Displays, Walls, and Kiosks -Networking (Intermediate) * WiFi (WiFi 5/6/7/etc). Switching/VLAN (Layer 2), Routing/IP (Layer 3) * Network port types and purposes/usage * Network Services/Protocols: DNS, DHCP, HTTP/HTTPS, FTP/SFTP, SMTP/IMAP/Pop3, NTP, SNMP, LDAP, RDP/SSH, VPN, SSL/Certificates., Dynamic and diverse work environment, including office-based, remote, and client-site as required each day. * Work performed in an office setting is typical noise and lighting levels. Position could require sitting for extended periods and using a computer and phone. * Work performed at commercial/industrial sites will have variable noise and lighting levels. This could require standing and walking for extended periods and using a computer and mobile phone. Position requires some moderate physical fitness including the ability to: * Lift 45lb, Pull 45lb, Push 45lb, Carry 45lb. Climb staircases and ladders. * Operate scissor and man lifts. Use of basic hand and power tools. * Terminate and pull cables through facilities. Install floor and wall-mounted cabinets/racks. 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