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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** DP Electric Inc - **Location:** Tempe, AZ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, Data Security, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Software Licensing, Computer Networking Systems, Mobile Os, User Accounts - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3258652b5e8a2eb9 ## About the Role Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, Minimum: * High school diploma or GED. * One (1) years of experience in an IT Technician or related technical support role. Preferred: * Certifications such as CompTIA A+, Network+, or equivalent. * Experience supporting users in construction or field-based environments. OR an equivalent combination of education, certification, and experience that results in the successful performance of the job. Additional education may substitute for required experience on one-for-one year basis or vice versa. Knowledge, Skills, and Abilities * Knowledge of PC, mobile operating systems, and IT hardware. * Knowledge of networking basics and equipment setup. * Skill in diagnosing and resolving technical issues efficiently. * Skill in providing clear user support and technical documentation. * Ability to lift to fifty (50) pounds and work on-site as needed. * Ability to multitask and communicate effectively with staff at all levels. Work Environment * Medium work environment. Indoor and outdoor work with exposure to uncomfortable and hazardous physical, ergonomic, and/or emotional environment. Work requires lifting up to 50 pounds and wearing protective equipment; exposure to environmental conditions, weather, climbing, crawling, lying, and working under pressure. ## Description We are seeking an IT Support Specialist I to join our team. The IT Support Specialist I is responsible for providing technical support to end users across the organization by responding to initial requests and inquiries to assist in installing and troubleshooting hardware, software, and network systems., * Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. * Provide step-by-step troubleshooting for basic hardware, software, and network issues. * Receives, logs, tracks, and documents support requests and resolutions in the helpdesk system. * Escalates unresolved issues to higher level technical support or appropriate IT staff. * Installs, configures, and maintains standard desktop applications and operating systems. * Assists with setting up and maintaining user accounts, passwords, and permissions. * Provides basic training to users on software applications, security practices, and equipment use. * Maintains accurate inventory records for hardware, peripherals, and software licenses. * Follows IT department policies and procedures, including data security and confidentiality requirements. * Participates in team meetings, training sessions, and special projects as assigned. * Performs other duties as assigned. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)