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# Technical Service Specialist

- **Company:** Heat Wagons Inc
- **Location:** Valparaiso, IN, United States
- **Contract:** Permanent contract
- **Skills:** Airflow, Microsoft Office, Software Troubleshooting
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f15600c98c90f05a

## About the Role

Do you have experience in Quality improvement?, Do you have a Trade school?, The ideal candidate will possess strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a desire to help customers resolve issues efficiently and professionally., * Experience troubleshooting electrical and mechanical equipment.

 * Ability to read and understand electrical schematics and wiring diagrams.
 * Strong problem-solving and analytical skills.
 * Excellent verbal and written communication skills.
 * Proficiency with Microsoft Office applications.
 * Experience with combustion equipment, HVAC systems, generators, industrial equipment, or construction equipment is preferred.
 * Technical degree, trade school certification, or equivalent field experience preferred.

Preferred Skills

 * Knowledge of gas-fired, oil-fired, or electric heating equipment.
 * Understanding of combustion systems, ignition controls, flame safeguards, motors, and control circuits.
 * Experience supporting dealers, contractors, or service technicians.
 * Familiarity with product testing and root-cause analysis.

## Description

Heat Wagon is seeking a Technical Service Specialist to provide technical support for portable heating equipment and related products. This position serves as a primary technical resource for customers, dealers, service centers, and internal personnel by assisting with equipment troubleshooting, product operation, and repair guidance., * Provide technical support to customers, dealers, and service technicians via phone, email and chat.

 * Troubleshoot electrical, mechanical, fuel, ignition, airflow, and combustion-related equipment issues.
 * Interpret wiring diagrams, service manuals, and technical documentation to diagnose equipment problems.
 * Guide customers through diagnostic procedures and corrective actions.
 * Document technical support cases and maintain accurate service records.
 * Assist with product testing, validation, and quality improvement initiatives.
 * Identify recurring product issues and communicate findings to engineering and production teams.
 * Support warranty evaluations and service-related investigations.
 * Assist in developing technical bulletins, troubleshooting guides, and service documentation.
 * Participate in product training for dealers, customers, and internal personnel.
 * Collaborate with engineering, production, and sales teams to improve product reliability and customer satisfaction.


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