> Markdown version of [/jobs/ext/512660-it-service-management-analyst-local-to-sc](https://www.wearedevelopers.com/jobs/ext/512660-it-service-management-analyst-local-to-sc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Management Analyst(Local to SC)

- **Company:** ABI USA SALES CORP.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Salary:** $2,080.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Office, Software Asset Management, Workflow Management Systems, Software Licensing, Enterprise Software Applications, Software Distribution, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb66a34a756f2114

## About the Role

Do you have experience in Training material drafting?, 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.

2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.

2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.

2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.

2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

Preferred Skills

Experience in higher education, public sector, or university technology/service management operations.

Experience with ServiceNow or similar ITSM/workflow systems.

Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.

Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.

Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.

Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.

Experience supporting continual service improvement and using customer feedback to improve processes.

Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.



## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Kettle and Pot or Peas in a Pod? A Debate on Open-Source and Proprietary Software](https://www.wearedevelopers.com/videos/1585-kettle-and-pot-or-peas-in-a-pod-a-debate-on-open-source-and-proprietary-software)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams)
- [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age)

## Related Articles

- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa)
- [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)