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# Desktop Support Technician

- **Company:** RTO National
- **Location:** Greenville, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Computer Network Technologies, Office365, Peripherals, Computer Equipment, Information Technology
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7f35855dd900deee

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Experience working as IT Help desk or desktop technician role is required. 2+ years is preferred.

 * Experience supporting a Microsoft Windows-based desktop and server infrastructure is required.
 * Working knowledge of basic Windows Server administration, Active Directory, Office365, DNS. DHCP, and networking required.
 * CompTIA A+ / Network+ certification preferred.
 * 2-year Associate degree in a computer-related field preferred

## Description

The IT Desktop Support Technician will be responsible to provide on-site and remote technical support, including installing, maintaining, and troubleshooting desktop hardware and peripherals, Windows operating systems, security systems, software applications, and various network technologies to our internal users., * Provide first-level support for all IT systems.

 * Keep system security at the forefront of all decisions and while performing all tasks and projects.
 * Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation.
 * Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions.
 * Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level.


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