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# Information Support Specialist

- **Company:** Teachers Federal Credit Union
- **Location:** Hauppauge, NY, United States
- **Experience:** Experienced
- **Salary:** $52,624.0 - $63,128.0
- **Contract:** Permanent contract
- **Skills:** Online Banking, Salesforce.Com, Genesys
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=738e4338ab1bf0a3

## About the Role

Do you have experience in CRM system proficiency?, Do you have a High school diploma or GED?, * HS diploma required. Associates degree preferred

 * Minimum three years banking experience required
 * Minimum three years' experience in quality assurance, branch retail, contact center operations, member services or lending required
 * CRM Experience required
 * Experience with Avoka, Salesforce, tMagic, AFS, Genesys, DNA, Online Banking, and /or Bill Pay required

## Description

The Operations Information Support Specialist provides solutions to staff within the experience department with questions about products, policy, procedure and process and system functionality related inquiries. The Specialist provides a high quality of service and support to teammates by ensuring timely responses while problem solving inquiries. Responsible for keeping up to date information on changing policies and procedures., * Responds to staff inquiries by telephone, e-mail, or chat to provide non-technical problem resolution regarding products, policy, procedure, process and system functionality

 * Serves as the first point of contact to guide and assist staff with general inquiries such as product information and operational questions
 * Resolves problems, communicates solutions and escalates higher complexity inquiries to management for resolution
 * Develops and maintains a deep understanding of the organization as well as products and services offered to resolve more complex inquiries
 * Maintains accurate call tracking and supporting documentation associated with all in-bound inquiries.
 * Performs other duties as needed upon request by immediate supervisor


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