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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Services Section Support Analyst - FSSSA 26-06872 - **Company:** Navitas, Inc. - **Location:** Carlisle, PA, United States - **Contract:** Temporary contract - **Skills:** Computer Networks, Distributed Systems, Email Production, File Server, Monitoring of Systems, Interoperability, Network Architecture, Networking Cables, Systems Integration, Enterprise Software Applications, Usage Tracking, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=014ba97f5741e9c6 ## About the Role Do you have experience in Non-technical user support?, * Proven experience in IT support or field services role * Strong knowledge of hardware, software, networking, and troubleshooting * Experience with system installations, upgrades, and maintenance * Ability to diagnose and resolve technical issues independently * Familiarity with LAN environments and network infrastructure * Strong communication and user support skills Preferred Skills * Experience with enterprise applications (e.g., ERP systems, email platforms) * Knowledge of group policy management and system administration * Experience working with vendor coordination and technical support teams * Background in structured IT environments or large organizations, * This is an onsite role requiring physical presence * Candidates should be comfortable working in a dynamic, user-focused IT environment * May require occasional lifting of IT equipment and working with cabling infrastructure ## Description The Field Services Section Support Analyst provides second-level IT support, focusing on troubleshooting and resolving hardware, software, and network-related issues. This role supports enterprise users by maintaining system functionality, ensuring operational efficiency, and delivering technical assistance in a structured IT environment., Technical Support & Troubleshooting * Diagnose and resolve hardware, software, network, and connectivity issues * Escalate complex issues to vendors or technical teams and ensure resolution * Provide support for printers and peripheral devices * Restore data and reconfigure workstations and file servers as needed System Installation & Maintenance * Install, configure, and maintain hardware, software, and network components * Deploy operating systems, utilities, email systems, and enterprise applications * Monitor system performance to ensure proper functionality * Manage and modify group policy settings Network & Infrastructure Support * Assist with network setup, configuration, and maintenance * Install, test, and maintain network cabling and wiring * Support LAN operations and distributed systems environments * Transfer and manage user files during system upgrades or migrations IT Asset & Procurement Support * Evaluate and recommend hardware/software purchases * Collaborate with users to gather technical requirements * Assist with system integration and interoperability testing * Prepare documentation and support procurement processes Technology Evaluation & Development * Analyze and evaluate emerging technologies and system capabilities * Participate in testing and implementation of new applications and systems * Support development and enhancement of IT systems Inventory Management * Conduct annual inventory of IT equipment, software, and peripherals * Maintain accurate records of asset allocation and location changes Training & Documentation * Provide end-user training on hardware and software usage * Develop training materials, manuals, and user guides * Deliver onboarding support for new systems and tools ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) - [Localized Open Models in Production: What Builders Need to Know](https://www.wearedevelopers.com/videos/100270-localized-open-models-in-production-what-builders-need-to-know) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)