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# Implementation Success Trainer

- **Company:** Lynch, Paul
- **Location:** Miami, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Practice Management Software
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83684311575ce78a

## About the Role

Do you have experience in User training (technical support)?, * Dental Operations Experience: 2+ years as a dental office manager and/or regional manager, with 2+ years of hands-on experience using Denticon practice management software

 * Training Chops: 3+ years training teams on any practice management system, with a natural ability to make complex features click for all kinds of learners
 * Communication Skills: Confident presenter who can engage and inspire diverse groups of dental professionals
 * Tech Fluency: Comfortable across multiple software platforms; quick to get up to speed on new tools
 * Problem-Solving Mindset: Creative, proactive, and resourceful when it comes to overcoming adoption roadblocks
 * Collaborative Spirit: A true team player who thrives in cross-functional environments
 * Love of Travel: Genuinely excited about extensive, structured travel - living the road warrior life while making a real difference in practices across the country

## Description

The Implementation Success Trainer supports practices following system go-live to ensure successful adoption, stabilization, and effective use of our practice management system. This role is hands-on and field-based - you'll be in practices coaching teams through the post-go-live transition, helping them move from "we just went live" to "we've got this.", Post-Implementation Support

 * Provide on-site support to practices after go-live
 * Address post-go-live challenges and adoption issues
 * Partner with Regional Managers and central teams on issue resolution

Adoption and Coaching

 * Reinforce correct workflows and system usage
 * Coach teams to improve consistency, confidence, and outcomes
 * Review usage against defined best-practice standards

Collaboration and Feedback

 * Share field insights and observations with central teams
 * Support documentation and knowledge transfer
 * Participate in relevant meetings as needed

Travel Expectations & Work Pattern

This role follows a structured, repeatable five-week cycle:

Weeks 1-4: On-Site Support

 * Travel on Sundays; on-site Monday through Friday midday
 * Return travel Friday afternoon
 * Primary focus: in-practice coaching, stabilization, and adoption support

Week 5: Remote Week

 * No travel required
 * Remote support provided as needed
 * Time allocated for documentation, follow-ups, and knowledge transfer
 * Vacation may be taken during this week, if desired


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